Our purpose

We were founded more than 60 years ago by people who wanted to help South Australians thrive. It was all about creating a fairer, smarter, and more human alternative to traditional banks. A credit union that was run by its members, for its members.

Today, that same purpose remains, as we continue helping South Australians thrive by delivering award-winning banking experiences, innovative products and putting our members and their communities at the centre of everything we do.

Our values

Our Values reflect our beliefs and principles as an organisation – they are at the heart of what we do, who we are; and how we come together every day. We help South Australians thrive by putting our people first, striving to achieve and being our best every day.

People First

We thrive as a team by putting people first.

We are here for South Australians – this is our community.

Be our Best

Our purpose, performance and high standards drive us.

We engage with our local communities and support and participate in their activities in a way that creates positive environmental, societal and economic outcomes for our community

Strive to Achieve

We are a trusted partner helping our members thrive and achieve.

When we achieve our goals, it’s because it’s the right thing to do for our community so that they have the opportunity to grow and thrive.

Our community

We're nothing without the community we call home. That’s why we're passionate about giving back to incredible local organisations like St John’s Youth Services, SALA, Zahra Foundation, Feat Festival and the SA education community. We know that when our communities thrive, so do our members and so do we!

Our ethics

For us, good business and ethics go hand in hand. That’s why we don’t invest or lend funds to organisations supporting the fossil fuel industry, gambling, weapons or tobacco industries. We also support immediate action to reduce climate change and reverse its effects in Australia, and the world.

More on our ethical approach

Our people

We’re a dynamic team of money experts, member service specialists, designers, researchers, analysts, digital developers, leaders and marketers, who share the same goal of giving you the best banking experience possible!

Join our team Our board

Recent awards

Bank with ‘Australia’s Best Credit Union’

Frequently asked questions
View all About us FAQs

Credit Union SA is South Australia's third largest credit union, with $1 billion in assets and over 50,000 members.

As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our membership and broader community.

This is achieved in the form of innovative new products and services, low fees, great interest rates, high levels of personal service, and community development initiatives and project funding.

Credit Union SA was formed on 1 October 2009 by a merger between former South Australian credit unions Satisfac and Powerstate, which had their origins in the education and industrial sectors respectively. Both organisations were renowned for their local knowledge

If you're keen to say goodbye to big-profit banks and join the Credit Union SA community, we'd be delighted to welcome you aboard. And you'll be happy to hear that joining is easy to do. Find out more about the benefits of becoming a member.

Our requirements are that you

To apply for membership

A credit union is a member-owned financial organisation. Credit unions are created and operated for the benefit of their members and wider community.

Learn more about us

Visit or call us
Visit 400 King William Street, Adelaide or call us (08) 8202 7777 to discuss loans, credit cards, savings accounts or any of our other services. You can speak to a member of our friendly team quickly and easily, six days a week. If you have your Access Code we can help you quickly and efficiently, but if you don’t have one that’s fine – give us a call and we can help with your enquiries.

400 King William Street, Adelaide


Online

General enquiries


Fax


Write to us


Customer Relations
Credit Union SA
GPO Box 699
Adelaide SA 5001

If you don’t believe your current financial institution values your business anymore, why stay loyal to them? If you’re sick of ever-increasing fees, reduced customer service and big profit banks that are more concerned about their shareholders than you, maybe it’s time you considered making the change to an institution that exists to benefit members.

The BSB number is 805-007. For quick reference, it is available in the top right hand corner of the website.

The Board of the Credit Union is committed to protecting members’ interests, keeping members fully informed about the performance of the Credit Union and protecting and enhancing member value.

Effective governance provides the framework to ensure the Credit Union is managed soundly and prudently by a competent Board which can make reasonable and impartial business judgements in the best interests of the Credit Union and which duly considers the impact of its decisions on members.

Download our 2021 corporate governance statement