Contact us and find our opening hours
We’re here to help you with all your banking needs. You can contact us by calling us, visiting us, making an appointment, using Web Chat or Secure Mail.
Call our Member Contact Centre
Call us: 13 8777 International callers: +61883180777
We’re here to answer any questions you might have – make sure you have your Access Code ready!
Phone line opening hours:
- Weekdays: 8.00 am - 8.00 pm (ACST)
- Saturday: 8.00 am - 2.00 pm (ACST)
- Sunday and Public Holidays: Closed
Fraud Bureau Service (FBS)
Fraud Bureau Service: 1300 705 750
Operated by trained fraud specialists, the Fraud Bureau Service (FBS) provides our members with around-the-clock protection against fraudulent transactions, 365 days a year.
If a transaction is over $750 and identified as suspicious, an FBS specialist will contact you between 7.00am and 10.00pm (SA time) to query its legitimacy. If you’ve had fraud on your account, the team will immediately place blocks and commence an investigation.
Find out more.
Visit our Member Experience Centre
Our branch at 400 King William Street, Adelaide, has been transformed to make your banking experience more efficient and enjoyable. We want you to feel at home while our friendly staff help you with all your banking needs.
Our new home feels like more than a branch: that’s why we’ve decided to re-name it our Member Experience Centre. It’s the same location but a better experience for you!
Member Experience Centre opening hours:
- Weekdays: 8.00 am - 5.00 pm (ACST)
- Saturday: 8.00 am - 2.00 pm (ACST)
- Sunday and Public Holidays: Closed
Banking specialists on hand
To discuss home loans, personal loans, car loans and more.
Extra support
Bring in your smart device and we’ll teach you how to use our Mobile Banking App and Internet Banking.
Support guide for branch and phone line closures
We know it's important that you can still find the support you need when our branch and phone lines are closed, so we've created a guide to help with some common questions. Find out more.
Member Service Guide
Our phone banking service has recently ended, so we've created our Member Service Guide to help you access alternative services for your common banking needs.
Make an appointment
Don’t have time to visit us? We can come to you! Book an appointment with one of our local Mobile Home Lending and Relationship Managers at a time and place that suits you.
As a member of Credit Union SA, you have access to a unique Access Code, which will enable us to verify your identity and ensure that it's only you who accesses your funds and personal information.
You'll need to quote your Access Code to:
- Change any personal details
- Receive any information about account(s)
- Check your balances and transactions
- Open a new account
- Advise us how you wish us to deal with a maturing Term Deposit
- Change or cancel periodical payments
- Rearrange existing payroll deduction authorities
- Transfer funds between your accounts or to an external account
If you don't yet have an Access Code, you can download this form and return it to our branch, or contact us on 13 8777. For full terms and conditions, please review our disclosure documents.
We're here to provide help and support when you need it.
- Report fraud.
- Report lost or stolen cards.
- Access Financial Hardship support.
- Access Inclusive Banking Services.
- Provide Member feedback.
- Browse Frequently Asked Questions (FAQs).
Please address it to:
Credit Union SA
GPO Box 699
Adelaide SA 5001
We are committed to the safety, health and welfare of our staff and members. Given the current climate and as a matter of good business practice, we are sharing our efforts to minimise the effect of COVID-19.
We have a Pandemic Plan in place based on World Health Organisation (WHO) Guidelines and, in some cases, in excess of government mandates. We believe this approach is in the best interests of our staff and members. Find out more.
Self-service options
Our Member Experience Centre located at 400 King William Street, Adelaide, has self-service options available to make your life easier.
TellerInfinity ATM machine
Our TellerInfinity ATM machine allows you to conduct cash withdrawals, cash deposits and transfer between accounts. You’ll even be able to log in using your Internet Banking details – no card needed.
Coin machine
Easy to use - no need to separate or bag coins.*
*Please note: our coin machine does not accept 1 or 2 cent coins.
Bank@Post
Bank where you post. With over 3,500 Post Offices now providing access to banking services with Bank@Post, it's a convenient way to manage your money. Find your closest Bank@Post outlet.#
More ways
to contact us
General Enquiries
Ask us any questions about our products or rates.
Secure Mail
Login to Internet Banking and send us a Secure Mail message.
Make an appointment
Don’t have time to visit us? We can come to you! Book an appointment with us now.
Member Feedback
We're firm believers that improvement is impossible without regular feedback from our members.
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INFORMATION YOU SHOULD KNOW
Other fees and charges may apply. This is general advice only and you should consider the terms and conditions before determining whether any of our products are suitable to your situation.
Bank@Post is an agency service provided by Australia Post on behalf of over 80 financial institutions. Bank@Post is available at participating Post Offices. Limits apply. Post Offices cannot accept cheques issued by financial institutions that have discontinued cheque services.