Contact us and find our opening hours

You can contact us by calling us, visiting us, making an appointment, or using Secure Mail.

Call us

Fraud Bureau Service: 1300 705 750

We’re here to answer any questions you might have – make sure you have your Access Code ready!

Phone line opening hours

  • Weekdays 8.00 am - 8.00 pm (ACST)
  • Saturdays 8.00 am - 2.00 pm (ACST)
  • Sundays and Public Holidays – Closed.

Call us (08) 8202 7777

1800 018 227 in country SA

+618 8202 7777 overseas

Visit us

400 King William Street, Adelaide has been transformed to make your banking experience more efficient and enjoyable. Basically, we want you to feel at home while our friendly staff help you with all your banking needs.

Our new home feels like more than a branch; that’s why we’ve decided to re-name it our ‘Member Experience Centre’. It’s the same location but a better experience for you (hence the name!)

Member Experience Centre opening hours

  • Weekdays 8.00 am - 5.00 pm (ACST)
  • Saturdays 8.00 am - 2.00 pm (ACST)
  • Sundays and Public Holidays – Closed.

Support guide for branch and phone line closures

Need to send us mail? Please address it to:

Credit Union SA
GPO Box 699
Adelaide SA 5001

Having your own unique Access Code enables us to verify your identity and ensure it's only you who accesses your accounts. You'll need to quote your Access Code to:

  • Change any personal details
  • Receive any information about account(s)
  • Check your balances and transactions
  • Open a new account
  • Stop payment on a cheque
  • Advise us how you wish us to deal with a maturing Term Deposit
  • Change or cancel periodical payments
  • Rearrange existing payroll deduction authorities
  • Transfer funds between your accounts or to an external account.

If you don't yet have an Access Code, you can download a form or call us on (08) 8202 7777. For full terms and conditions, please review our disclosure documents.

We're here to provide help and support when you need it.

  • Report fraud.
  • Report lost or stolen cards.
  • Access Financial Hardship support.
  • Access Inclusive Banking Services.
  • Provide Member feedback.
  • FAQs.

We are committed to the safety, health and welfare our staff and members. Given the current climate and as a matter of good business practice we are sharing our efforts to minimise the effect of the novel coronavirus (COVID-19).

We have a Pandemic Plan in place based on World Health Organisation Guidelines and in some cases in excess of government mandates. We believe this approach is in the best interests of our staff and members.

Find out more

Self-service options

Our Member Experience Centre has new self-service options available to make your life easier, including our:

TellerInfinity machine

Available 24/7 for cash withdrawals, cash deposits and account transfers. You’ll even be able to log in using your Internet Banking details – no card needed.

Coin machine (For existing members only)

Available during business hours to count your change – no need to separate or bag your coins first*

*NOTE - Our coin machine does not accept 1 or 2 cent coins.

Specialists on hand

To discuss home loans, personal loans, car loans and more.

Extra support

Bring in your smart device and we’ll teach you how to use our Mobile Banking App and Internet Banking.

TellerInfinity machine

Available 24/7, our TellerInfinity machine allows you to conduct cash withdrawals, cash deposits, cheque deposits and transfer between accounts.

Coin machine

No need to separate or bag coins and easy to use*.

*Our coin machine does not accept 1 or 2 cent coins.

Bank where you post


All you need is your Credit Union SA Visa Debit Card along with your PIN.

We're here to help

Call us (08) 8202 7777

Call us or visit us at 400 King William Street, Adelaide

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