We're here to help.

You can contact us by calling us, visiting us, making an appointment, using Secure Mail or filling out our online form.

Lost or stolen cards
Report immediately to have the card cancelled

If your Credit Union SA rediCARD or Visa Card is lost or stolen, report immediately to have the card cancelled.

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Fraud Bureau Service
24/7 Fraud monitoring

Operated by trained fraud specialists, the Fraud Bureau Service (FBS) provides our members with around-the-clock protection against fraudulent transactions.

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Security - keep your money safe

We are committed to keeping your money safe while transacting with us with our teams working hard to protect you 24/7.

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Make an Insurance claim

24/7 online claims or phone 1300 555 030 to commence the claims process.

Find out more Call 1300 555 030

Member feedback

Let us know what you think by filling out our feedback form, so that we can continue to improve our services.

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Financial Hardship Assistance

All individual and small business members are eligible to apply for support.

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Bereavement Support

If you have recently lost a family member or friend, we can help you with banking arrangements every step of the way.

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Inclusive Banking Services

Services that can offer additional assistance for when you need it.

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Frequently Asked Questions (FAQs)

Get the answers to our most Frequently Asked Questions about our Accounts, Loans, Cards, Services and more.

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