For us, good business and ethics go hand in hand.
That’s why we don’t invest or lend funds to organisations supporting the fossil fuel industry, gambling, weapons or tobacco industries. We also support immediate action to reduce climate change and reverse its effects in Australia, and the world.
Treating customers fairly
We proudly follow and promote the Customer Owned Banking Code of Practice (COBCOP). The 2022 Code is underpinned by seven key promises:
- We will deliver banking services in the interests of our customers.
- We will obey the law.
- We will not mislead or deceive.
- We will act honestly and fairly.
- We will offer products and services that are fit for general purpose.
- We will deliver services with reasonable care and skill.
- We will contribute to our community.
Respecting Aboriginal History and Culture
At Credit Union SA, we strive to build a culturally safe and inclusive workplace that celebrates and honours the histories and lived experiences of our First Nations peoples and communities. Through education, employment, partnerships, and economic engagement, we are committed to helping all South Australians thrive and achieve their full potential.
Learn more about how we are taking meaningful action.
Reconciliation Action Plan
We feel immensely privileged to be based on Kaurna land, we acknowledge Aboriginal and Torres Strait Islanders as the traditional custodians of unceded country across Australia and respect their spiritual relationship with Country.
We want to build on the foundations our history provides to engage with Aboriginal and Torres Strait Islander communities to establish connection and support reconciliation. To guide this process, we have developed a Reconciliation Action Plan (RAP) as a focused effort to strengthen our organisational knowledge and guide our practices to improve our capabilities and meet our obligations for reconciliation in the community.
Our Vision for Reconciliation
Credit Union SA’s vision for reconciliation is directly linked to our Purpose of ‘Helping South Australians Thrive’. It is a vision based on respect, common understanding, awareness, and truth telling of our shared history. It is acknowledging and celebrating our Nation’s history as home to the world’s most ancient continuous culture. In support of our vision our goal is to walk alongside First Nations Peoples to achieve economic independence and financial aspirations through our products and services.
Unveiling our RAP artwork
A special part of our Reconciliation journey has been engaging local Aboriginal artists Monica Turner-Collins and Hamish and Kobe Collins to commission custom art pieces for display in our branch and head office - a way to honour the traditional custodians of the land we work and meet on.
Our Commitment to Reconciliation Continues
With guidance from Kellie Graves, CEO of Tjindu Foundation, as our mentor, our RAP Working Group has shaped Credit Union SA’s Innovate RAP commitments which allow our organisation to gain a deeper understanding of our sphere of influence and establish the best approaches to advance reconciliation.
Over the next two years, we’re committed to strengthening relationships with Aboriginal and Torres Strait Islander peoples, deepening cultural understanding, creating meaningful opportunities, and embedding reconciliation into the way we work.
We’re proud to launch this part of our journey embracing the powerful artwork created for our Innovate RAP by Monica, Hamish, and Kobe Collins, representing Emu and Rock Wallaby Dreaming and the gathering of communities on Kaurna Country.
We recognise the ongoing support and guidance from Reconciliation Australian and Reconciliation SA as we play our part towards closing the gap.
Reconciliation Action Plan: Reflect
Reconciliation Action Plan: Innovate
Gender Pay Gap Employer Statement
At Credit Union SA, we acknowledge and embrace our individual differences and the unique blend of experiences people bring to our workforce. We’re proactively focusing on creating a workplace that provides people of all backgrounds and circumstances the support they need to thrive and grow. We are committed to closing the gender pay gap and incorporate this focus in all decisions relating to recruitment, talent management and succession planning.
Diversity and Inclusion
Our goal is to make money work for everyone. To do that, working at Credit Union SA must work for everyone. That’s why we’re on a continuous journey to create a workplace that embraces individual differences and gives people of all backgrounds and circumstances the support they need to thrive and grow.
Sponsorships and campaigns
We are committed to using our voice to stand up for causes related to our business in line with our values and ethics.
We currently:
- sponsor the The Zahra Foundation who assists South Australian women, non-binary people and children affected by domestic and family violence;
- support the important work St John’s Youth Services do with at-risk South Australian youth, and alleviating youth homelessness in Adelaide; and,
- give back to the SA education sector with our School Impact Program and by supporting a range of education initiatives.
Partners
We place an emphasis on working with local South Australian companies when possible and are committed to developing business relationships with high quality suppliers and partners who themselves are committed to operating under ethical and environmental standards equivalent to our own.
Environment
We are committed to sustainability and to combating climate change. As a digitally focused and largely paperless financial institution, we endeavour to protect the natural environment through practising energy and resource efficiency, recycling and using sustainable waste management. We also encourage all our members to choose digital statements over paper.
Politics
We will never donate to a political party, politician or party-political campaign group.
Board members
We strive to draw our board and senior management team from a diverse pool with the purpose of creating a varied mix of skills, experience and outlook. Board members are screened for conflicts of interest and relationships with companies that do not meet our values and ethics.