Our ethics

The credit union difference.


We place an emphasis on working with local South Australian companies when possible and are committed to developing business relationships with high quality suppliers and partners who themselves are committed to operating under ethical and environmental standards equivalent to our own.

Treating customers fairly

We proudly follow and promote the Customer Owned Banking Code of Practice (COBCOP). The 2022 Code is underpinned by seven key promises:

  • We will deliver banking services in the interests of our customers.
  • We will obey the law.
  • We will not mislead or deceive.
  • We will act honestly and fairly.
  • We will offer products and services that are fit for general purpose.
  • We will deliver services with reasonable care and skill.
  • We will contribute to our community.

View the Customer Owned Banking Code of Practice


We are committed to sustainability and to combating climate change. As a digitally focused and largely paperless financial institution, we endeavour to protect the natural environment through practising energy and resource efficiency, recycling and using sustainable waste management. We also encourage all our members to choose digital statements over paper.


We will never donate to a political party, politician or party-political campaign group.


We are committed to using our voice to stand up for causes related to our business in line with our values and ethics.

We currently:
  • give back to the SA education sector with our School Impact Program and by supporting a range of education initiatives;
  • support the important work St John’s Youth Services do with at-risk South Australian youth, and alleviating youth homelessness in Adelaide; and,
  • sponsor the Zahra Foundation who assists South Australian women, non-binary people and children affected by domestic and family violence.

Board members

We strive to draw our board and senior management team from a diverse pool with the purpose of creating a varied mix of skills, experience and outlook. Board members are screened for conflicts of interest and relationships with companies that do not meet our values and ethics.

Diversity and inclusion

Our goal is to make money work for everyone. To do that, working at Credit Union SA must work for everyone. That’s why we’re on a continuous journey to create a workplace that embraces individual differences and gives people of all backgrounds and circumstances the support they need to thrive and grow.

Follow our D&I journey

Reconciliation Action Plan

We feel immensely privileged to be based on Kaurna land and acknowledge Aboriginal and Torres Strait Islanders as the traditional custodians of unceded country across Australia - we respect their spiritual relationship with Country. 

While our focus has always been community, over the past 12 months we have been on an important journey to make meaningful change and commence our first Reconciliation Action Plan (RAP). It's a process we have not taken lightly and while we know there is more for us to do, we are hopeful about what it means to take these steps.

See our RAP Unveiling our new RAP artwork

Gender Pay Gap Employer Statement

At Credit Union SA, we acknowledge and embrace our individual differences and the unique blend of experiences people bring to our workforce. We’re proactively focusing on creating a workplace that provides people of all backgrounds and circumstances the support they need to thrive and grow.

For Credit Union SA, it all starts with an inclusive leadership team that is empathetic, values led and representative of their staff and members. Currently over 53% of leadership roles across the organisation are held by women, including a predominately female executive team.

We are committed to closing the gender pay gap and incorporate this focus in all decisions relating to recruitment, talent management and succession planning.

Credit Union SA have been on a journey to reduce our median total remuneration gender pay gap and whilst still on the journey we have taken the gap from 19.8% in 2020-2021 to 11.1% in 2022-2023, and we are encouraged by the positive reduction. The most recent results being a further reduction of 2% and our improvement placed us 19.6% lower than the banking industry average. Our representation of women across each quartile of our workforce is also better than the banking industry average.

Learn more