Lost or stolen cards

Follow these simple steps to temporarily lock, cancel or order a replacement card.

Have you lost your card?

Follow these simple steps to temporarily lock, cancel or order a replacement card.

Temporarily lock your card until it turns up again, using Internet Banking or your Mobile Banking App.

Cancel your card and order a replacement.

Login to your Mobile Banking App
Select Card management from the menu
Select your card from the list
Tap Lost or Stolen card
Select from either Lost card or Stolen card and follow the on-screen instructions to cancel
We will automatically issue you with a new card

Login to Internet Banking
Select Cards and then Card Management
Validate your identity
Tap Report my card Lost or Stolen
Select from either Lost or Stolen and follow the on-screen instructions to cancel
We will automatically issue you with a new card

Call us on 13 8777 during business hours to request a replacement card; or
Send us a Secure Mail message in your Internet Banking with your request and current location for delivery of your replacement card.

Call us on 13 8777 during business hours or contact our Fraud Bureau Service 24 hours a day, 7 hours a week, on 1300 705 750 outside of business hours.

Follow the above steps to report your lost or stolen card using Internet Banking or our Mobile Banking App. Alternatively, call +612 8299 9101 to cancel your card.

If you think unauthorised transactions have been made on your account, you can raise a dispute claim.

How we

You can contact us by calling us, visiting us, making an appointment, using Web Chat or Secure Mail.

We’re here to answer any questions you might have – make sure you have your Access Code ready!

Our friendly staff at 400 King William Street, Adelaide can help you with all your banking needs.

Book an appointment with one of our local Home Lending Specialists now.