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At Credit Union SA we are committed to keeping you and your money safe while transacting with us.


Lost or Stolen Cards

If your Credit Union SA rediCARD or Visa Card is lost or stolen please report immediately to have the card cancelled. 

If you have lost or had your card stolen, report or replace any cards that are missing

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Cards security

With all credit cards now requiring a Personal Identification Number (PIN), it’s very difficult for a thief to use a stolen credit card in any over-the-counter transaction. But that doesn’t mean you can let your guard down.

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Internet and phone banking

Aside from the obvious imperative of ensuring our systems remain resistant to unlawful access – which we’re constantly working to ensure – secure Internet and Phone Banking is almost entirely a matter of protecting your passwords.

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Fraud Bureau Service

Operated by trained fraud identification specialists, our Fraud Bureau Service provides Credit Union SA credit and/or debit cardholders around-the-clock protection against fraudulent card transactions, 365 days a year.

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Hoax Emails, Phone Calls and Scams

If you think you have been the victim of a scam or hoax, please contact Credit Union SA immediately.

Contact us

For more detailed information on scams, warning signs and how to protect yourself visit the Australian Government's Scam Watch website.

You can also download the Government of South Australia's Fighting Scams and Fraud brochure.

For more information about protecting your personal finances visit the following websites operated by the Australian Government:


Compromised ID

For members who may be victims of compromised ID there is a Cyber First Aid Kit available from IDCARE - the national identity and cyber support service:

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Round the clock credit card protection.

If your Credit Union SA rediCARD or Visa Card is lost or stolen, report immediately to have the card cancelled.

Read our top tips for ensuring your safety, when online

Get the answers to our most Frequently Asked Questions about our Accounts, Loans, Cards, Services and more.