About us
We're here to help South Australians do more with their money.
At every stage of life, we see South Australians, because we're here too.
Our Purpose
We were founded more than 60 years ago by people who wanted to help South Australians thrive. It was all about creating a fairer, smarter, and more human alternative to traditional banks: a credit union that was run by its members, for its members.
Today, that same purpose remains. We continue helping South Australians thrive by delivering award-winning banking experiences and innovative products, putting our members and their communities at the centre of everything we do.
Have a look at our 2023/2024 Annual Report and Year in Review
Our Values
Our Values reflect our beliefs and principles as an organisation – they are at the heart of what we do, who we are; and how we come together every day. We help South Australians thrive by putting our people first, striving to achieve and being our best every day.
People First
We thrive as a team by putting people first.
We are here for South Australians – this is our community.
Be our Best
Our purpose, performance and high standards drive us.
We engage with our local communities and support and participate in their activities in a way that creates positive environmental, societal and economic outcomes for our community
Strive to Achieve
We are a trusted partner helping our members thrive and achieve.
When we achieve our goals, it’s because it’s the right thing to do for our community so that they have the opportunity to grow and thrive.
Our Ethics
For us, good business and ethics go hand in hand. That’s why we don’t invest or lend funds to organisations supporting the fossil fuel industry, gambling, weapons or tobacco industries. We also support immediate action to reduce climate change and reverse its effects in Australia, and the world.
Our People
We’re a dynamic team of money experts, member service specialists, designers, researchers, analysts, digital developers, leaders and marketers, who share the same goal of giving you the best banking experience possible!
Our recent awards
Frequently asked questions
View all About us FAQsCredit Union SA is South Australia's third largest credit union, with $1.7 billion in assets and over 54,000 members.
Credit Union SA was formed on 1 October 2009 by a merger between former South Australian credit unions Satisfac and Powerstate, which had their origins in the education and industrial sectors respectively. Both organisations were renowned for their local knowledge
As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our membership and broader community.
This is achieved in the form of innovative new products and services, competitive fees and interest rates, high levels of personal service, community development initiatives and project funding.
If you're keen to say goodbye to big-profit banks and join the Credit Union SA community, we'd be delighted to welcome you aboard. And you'll be happy to hear that joining is easy to do. Find out more about the benefits of becoming a member.
Our requirements are that you
- Complete our online Membership Application form
- Can adequately verify your identity.
To apply for membership
- Complete our online Membership Application form
- Visit us at 400 King William Street, Adelaide;
- Arrange an appointment with one of our Mobile Managers; or
- Call us on 13 8777 to have the form posted out to you.
A credit union is a member-owned financial organisation. Credit unions are created and operated for the benefit of their members and wider community.
Visit or call us
Visit 400 King William Street, Adelaide or call us 13 8777 to discuss loans, credit cards, savings accounts or any of our other services. You can speak to a member of our friendly team quickly and easily, six days a week. If you have your Access Code we can help you quickly and efficiently, but if you don’t have one that’s fine – give us a call and we can help with your enquiries.
400 King William Street, Adelaide
- 13 8777
- +61 8 13 8777 overseas
Online
Fax
- (08) 8211 9457 in Australia
- +61 8 13 8777 overseas
Write to us
Customer Relations
Credit Union SA
GPO Box 699
Adelaide SA 5001
If you don’t believe your current financial institution values your business anymore, why stay loyal to them? If you’re sick of ever-increasing fees, reduced customer service and big profit banks that are more concerned about their shareholders than you, maybe it’s time you considered making the change to an institution that exists to benefit members.
The BSB number is 805-007.
The Board of the Credit Union is committed to protecting members’ interests, keeping members fully informed about the performance of the Credit Union and protecting and enhancing member value.
Effective governance provides the framework to ensure the Credit Union is managed soundly and prudently by a competent Board which can make reasonable and impartial business judgements in the best interests of the Credit Union and which duly considers the impact of its decisions on members.
Download our 2021 corporate governance statement