The credit union difference

We help South Australians do more with their money, while proudly complying with the Customer Owned Banking Code of Practice. At Credit Union SA, we offer all the same services as a bank but with one very important difference - our highest priorities are our members and our community.

We are a member owned organisation, so it is our members – everyone who banks with us – who collectively own us. Consequently, it’s them, their families and communities who are our top priority. We channel our profits back to:

our account and loan holders (members) in the form of lower fees, competitive interest rates, enhanced digital banking solutions and improved customer service; and
their local communities, through funding of various South Australian community development activities and initiatives, particularly in the education sector.

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Customer Owned Banking Code of Practice

Credit Union SA proudly complies with the Customer Owned Banking Code of Practice (the Code).

Created by the Customer Owned Banking Association (COBA), representing Australia’s mutual banks and building societies, credit unions and other mutual Authorised Deposit-Taking Institutions (ADIs), the Code clearly sets out your rights as a customer and our responsibilities as your financial institution.

The commitment it requires of us, and which we willingly make, can be summarised as follows.

We will:

be fair and ethical in our dealings with you
focus on our customers
give you clear information about products and services
be responsible lenders
deliver high customer service and standards
deal fairly with any complaints
recognise our customers’ rights as owners
comply with our legal and industry obligations
recognise our impact on the wider community
support and promote the Customer Owned Banking Code of Practice.

Download a copy of the Code in full

Credit union FAQs

What is a credit union?

A credit union is a member-owned financial organisation. Credit unions are created and operated for the benefit of their members and wider community. Find out more.
Who is Credit Union SA?

Credit Union SA is South Australia's third largest credit union, with $1 billion in assets and over 50,000 members.

As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our membership and broader community.

This is achieved in the form of innovative new products and services, low fees, great interest rates, high levels of personal service, and community development initiatives and project funding.

Credit Union SA was formed on 1 October 2009 by a merger between former South Australian credit unions Satisfac and Powerstate, which had their origins in the education and industrial sectors respectively. Both organisations were renowned for their local knowledge.
Why should I bank with Credit Union SA?

As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our members and broader community for ongoing benefit.

These benefits include innovative new products and services, low fees, great interest rates, high levels of personal service, as well as community development initiatives.
Why switch to Credit Union SA?

If you don’t believe your current financial institution values your business anymore, why stay loyal to them? If you’re sick of ever-increasing fees, reduced customer service and big profit banks that are more concerned about their shareholders than you, maybe it’s time you considered making the change to an institution that exists to benefit members.

Learn more

Do more Want to do more with your money?

We believe helping South Australians do more with their money helps to build a brighter future for us all.

About us

We believe helping South Australians do more with their money helps to build a brighter future for us all.

Find out more

Board of Directors and Leadership Team

Credit Union SA's Board of Directors and Executive Management team comprise of high-performing individuals with a diverse range of backgrounds, talents and financial skills.