Who We Are and What We Do
Credit Union SA is South Australia’s third largest credit union, with over $1 billion in assets and over 50,000 members.
As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we’re able to channel the profits we generate back to our membership and broader community.
This is achieved in the form of innovative new products and services, low fees, great interest rates, high levels of personal service, and community development initiatives and project funding.
Credit Union SA was formed on 1 October 2009 by a merger between former South Australian credit unions Satisfac and Powerstate, which had their origins in the education and industrial sectors respectively. Both organisations were renowned for their local knowledge.
Benefits of working at Credit Union SA
Our purpose is to help South Australians thrive, and that includes our passionate South Australian team members. To help our team thrive we love being able to offer a range of benefits to show our support and appreciation.
Some of our benefits include:
- Personal and Career Development that includes high quality training, education and development opportunities and a study assistance program complete with paid Study Leave
- Flexible work arrangements to meet your needs
- Additional Leave, consisting of;
- Thrive Day Leave – an extra four days a year to recharge and unwind, and
- Birthday Leave to celebrate your special day however you choose.
- Choice in what you wear to work – suit and tie or t-shirt and jeans? It’s up to you, or if you are in our branch, we’ll take the guess work out of what to wear each day by providing you with a uniform
- Freedom to celebrate and observe the days that matter most to you as part of our Public Holiday Exchange policy.
- Support to take care of all facets of your health and wellbeing including a free On-Site Gym and bike racks, Free Annual Flu Vaccinations, a great Employee Assistance Program (EAP) and the support of both trained First Aid and Mental Health First Aiders.
- Connection with the community through Volunteering opportunities, support with Professional Membership Fees, a Workplace Giving Program and a fun and friendly social club.
We’ll show you our appreciation by:
- Recognising your professional and personal milestones
- Celebrating individual and team success in line with our Values through CEO Awards, peer to peer recognition through eCards and other surprises fitting of the achievement
- Offering you great rates on Banking and insurance products and services, Financial planning services through Calm Wealth and discounted rates on Health Insurance through Health Partners.
Our Member Experience Centre is based at 400 King William Street, Adelaide. Our Member Experience Centre staff predominantly perform sales and service roles and play an incredibly important part in delivering our member experience face-to-face and helping our members to do more with their money.
The team in our Member Experience Centre also has a sales and service focus, and deliver our member experience through our phone and digital channels. All staff are trained to deliver our full product range, giving members the answers they’re after so they can do more.
The team in our Member Administration area support our frontline teams in handling the creation of new memberships and provide members’ cards and PINs, among other things. They also coordinate all activities in support of member transactions, such as processing direct-entry and online transactions. Our team is dedicated to delivering outstanding levels of internal and external service, and enhancing our member experience.
The Credit Union SA Finance team is the custodian for the credit union’s own finances, managing financial risks, planning and the credit union’s information and reporting requirements. With a keen eye for detail they make sure performance is on track.
The Risk and Governance team effectively ensures level heads always prevail. They act as the second line of defence to ensure the Credit Union’s risks are identified, managed and/or mitigated, undertake internal auditing activities and provide corporate knowledge resources via documented policies and procedures. They’re also responsible for managing our fraud and dispute services.
Our dedicated Product team makes sure our product offering remains a compelling proposition for all South Australians – helping members do more with their money. They continuously monitor the marketplace to ensure our products not only remain competitive, but in a lot of cases have fewer fees and better interest rates than most other banks and credit unions in SA.
The People & Development team has an extremely important job, ensuring we not only recruit great people, but look after them well and keep them in our community for as long as possible. They collaborate and connect with our people to enable them to be more and achieve more for our members and for each other, as well as managing our payroll and professional development activities.
Furthering our commitment to education, we are excited to offer South Australian schools a chance to receive funding for vital projects via our School Impact Program. Funding of up to $20,000 is available to schools through our new Program. The only thing we ask is that schools use the awarded funds for projects or activities that help their students and staff thrive. We trust schools know what their community needs and that’s why we’re giving them the freedom to choose projects that are tailored to their individual needs.
Our Lending and Credit team process and manage members’ loan applications, delivering an assured and informed experience for our members. This can include centralised loan approval, documentation and settlement. The Lending and Credit team maintain important relationships with our internal sales team, valuer panel and settlement provider, and coordinate all activities relating to the ongoing management of our loans portfolio. The team’s goal is to deliver an outstanding lending experience for members, proactively keeping members informed throughout the process.
Our Credit Control team manages the collection of members’ repayments on Credit Union SA products. A very important part of this job is working with any members in financial difficulty to help them manage their obligations.
When turning a machine off and on again doesn’t fix it, this is the team that gets our computing and information technology working. They install all our systems and ensure they talk to each other, fix any niggles and provide all staff with daily helpdesk support. They also provide a number of business analysis services and ensure essential member services like Internet Banking and our Mobile Banking App are always open for business.
This team is responsible for improving our members’ digital banking experience and making it possible for members to conduct their banking 24/7 on the device of their choice. With a passion for innovation, digital is at their core and they’re constantly looking for ways to create deeper connections with our communities and make life easier for our members and staff.
Our team of Relationship Managers, Mobile Managers and Sponsorship are focused on fostering and developing our relationship with the South Australian education community. The Relationship Managers maintain the credit union’s relationships with many schools, educator and workplace groups, regularly visiting them and attending their events. The Mobile Managers take virtually all the services of our Member Experience Centre to members’ homes and workplaces. They can open any account, loan or other product and will happily meet people outside normal business hours.
Our communication specialists, PR consultants, journalists and advertising agency all wrapped into one! The Brand Marketing team manages our brand and conceives, develops and implements all our communication and tactical promotional activities across all media.
Expressions of interest
Complete the below form to register your interest and we’ll let you know directly whenever new vacancies arise in your nominated field.
Alternatively, you can send your attached resume and cover letter directly to email@example.com