Credit Union SA's Board of Directors and Executive Management team are responsible for the overall management and strategic direction of Credit Union SA, comprising of high-performing individuals with a diverse range of backgrounds, talents and financial skills.
The Board of the Credit Union is committed to protecting members’ interests, keeping members fully informed about the performance of the Credit Union and protecting and enhancing member value.
Effective governance provides the framework to ensure the Credit Union is managed soundly and prudently by a competent Board which can make reasonable and impartial business judgements in the best interests of the Credit Union and which duly considers the impact of its decisions on members.
Board of Directors
LLB, GDLP, FAICD
Carolyn has over 30 years’ experience as a commercial lawyer, and from 2001 to 2009, was Managing Partner of Cowell Clarke Commercial Lawyers. She now sits as a non-executive director on a number of Adelaide company boards in a wide variety of industries. Carolyn is also an executive coach and business mentor for senior business leaders in South Australia. Carolyn is married with two sons, and is an avid arts enthusiast and passionate Port Power supporter.
B.Acc, FCA, MAICD
Nicholas, a Chartered Accountant for more than 20 years, has worked with corporate and private investors in Australia, Europe and North America managing portfolio and asset execution strategies.
Nicholas is a Director of Capital Family Office, a firm providing independent advice and counsel to clients nationally.
Nicholas is married with three children.
Julie Cooper (nee Shearn)
GD.Mgt, BA, GAICD
Julie is a former McKinsey & Company consultant with extensive international experience. Prior to joining McKinsey’s London office she held senior corporate and general management roles for BAE Systems PLC in Australia and the UK. She also worked in the banking and brewing sectors in South Australia. Julie is the Deputy Chair of Nova Systems Pty Ltd, a technology-based professional service provider that is regularly acknowledged as one of Australia’s ‘most innovative companies’. She is a Board Advisor to the Sarah Group, one of South Australia’s most successful construction companies, and is on the Board of the Crows Children’s Foundation (Adelaide Football Club). She contributes to Board governance improvement as an SA/NT Divisional Councillor for the Australian Institute of Company Directors.
PGDDigBus, DipElecEng, MAICD
Paul Brings twenty-five years of senior leadership experience, having spent the past eighteen years working with regional banks, credit unions and digital banks across Asia Pacific in the areas of strategy, architecture, digital technology, risk management and cyber security. Before moving into financial services, he spent several years in the United States where he led the delivery of large-scale business initiatives. Paul is the Managing Partner of a governance, risk management and cyber security advisory firm and facilitator and mentor at Business SA assisting young entrepreneurs turn their business concept into a reality.
Nicolle Rantanen Reynolds
MComLaw, MBA, FCPA, BCom (Acc) FAICD, FTIA, CSM
Nicolle is an experienced non-executive director of public unlisted companies and various strategic boards that aim to increase asset size, employ growth strategies and achieve commercial outcomes. Nicolle is a Board member of Credit Union SA (Audit Committee Chair and Member of the Risk Committee), The Grange Golf Club (Vice President and Chair of Finance Committee), SA Harness Racing, Clayton Church Homes, Thoroughbred Racing NT, UniSA (Board of Governors, Member of Audit, Finance and Risk Committee), Cancer Council SA (Chair, Finance Committee), AICD SA/NT Advisory Board (National Reporting Committee Member), Office for Recreation, Sport and Racing (Risk and Audit Committees), CAWRA (Chair, Audit Committee), City of Marion (Audit Committee)
Nicolle is the South Australian Public Trustee and manages over 200 staff with responsibilities including corporate strategy, financial management and investment of over $1.4billion. Prior to this she was the Chief Operating Officer of the Department of Treasury and Finance.
Nicolle is an experienced senior executive with a substantial record of success in all areas of commerce. She is a strong leader, with expertise in strategy, governance, risk management, business development and change management.
Nicolle has established business relationships and networks at a national level and is adept at influencing and negotiating mutually beneficial outcomes. She has developed strong relationships with members, employers, unions, industry associations and key service providers.
MBA, B.Bus, FAICD, FCPA, Chartered Banker
Philip is an experienced ASX 100 Banking Executive and professional company director, having previously worked as a Group Executive at Bendigo & Adelaide Bank Ltd, and holds a number of Executive and non-executive directorships across a broad range of industries including property, aged care and superannuation.
Phillip was also previously a Director of the Risk Management Association of Australia, the leading association for Risk Management professionals within APRA regulated financial institutions.
Louise has more than 25 years’ experience in the banking and finance sector, including senior roles with Adelaide Bank and as State Manager SA/NT for Mortgage Choice. She is a current director of the SANFL and the Adelaide Oval Stadium Management Authority, and former Chair and Director of disability service provider scosa, and harm prevention charity the Sammy D Foundation. She is a driven ambassador for improving inclusion and diversity in the workplace and community.
She is currently General Manager with multi award winning Adelaide building firm Turnbull Built.
A passionate advocate for women’s sport, Louise is a former State League netballer and premiership captain with Matrics Netball Club, assistant coach for the Adelaide Thunderbirds and AFLW Player Development Manager for the Adelaide Football Club.
Chief Executive Officer
FCA, FAICD, FGLF
Todd joined Credit Union SA in June 2020 as the Chief Executive Officer having spent over close to 12 years as a Senior Executive at the Commonwealth Bank of Australia.
Todd is passionate about leading a highly effective, performance-driven team of finance professionals who are dedicated to achieving outstanding results for their members and customers.
With over 25 years working in finance and professional services across Australia and the UK, Todd has developed a strong understanding of a wide range of financial and commercial disciplines from accountancy, audit and insolvency to Institutional Corporate, Commercial and Retail banking.
Todd holds a Bachelor of Arts in Accountancy from the University of South Australia and is a Fellow of the Institute of Chartered Accountants in Australia and New Zealand, Australian Institute of Company Directors and the Governor’s Leadership Program.
Todd has held a significant number of Chair and Director roles with various not-for-profit organisations and charities throughout his career and is currently the Chair of Scotch College and the Leaders Institute of South Australia.
LLB (with Honours), B. Int. Stds, GDLP, Dip Lang., Prof. Cert. SMSF, Lean Six Sigma (Yellow Belt) MAICD
Nicole joined Credit Union SA in the role of Company Secretary in December 2021. Nicole has over 14 years of experience as a commercial lawyer spending 11 of those years at Cowell Clarke Commercial Lawyers before moving to an in-house role as Senior Legal Counsel at Statewide Super in 2018 and being appointed as Company Secretary in 2020.
She brings general commercial acumen with broad legal experience to the role.
Chief Operating Officer
MBA, BCom, GAICD
Tim is responsible for member experience, marketing and product management as well as streamlining and improving the internal operations of the Credit Union.
With over 33 years commercial experience in Australia, the USA and Germany, including over 25 years in financial and professional services, Tim has extensive experience in the areas of member/customer experience, marketing, product development, strategy development and implementation, change management and performance improvement.
Chief People & Strategy Officer
FCPHR, GCertProfEd&Trng(WVET), DipMgt, Dip Pos Psych & Accredited MHFAider
Liana joined Credit Union SA in the role of Chief People and Strategy Officer in January with experience in Not-for-Profit and the retail, FMCG (Fast Moving Consumer Goods) industries. Liana brings valuable experience, most recently as an Executive with Workskil Australia in the National People Manager role, and prior to that the Director, People and Development with Ralph Lauren.
Liana holds a Graduate Certificate Professional Education and Training, Diploma of Management, Diploma Positive Psychology and Wellbeing and is an Accredited Mental Health First Aider. Liana is also a Fellow Certified Member of the Australian Human Resources Institute (AHRI) and a member of the AHRI State Council here in SA.
Chief Financial Officer
Member of the Institute of Chartered Accountants in England & Wales
Tim joined Credit Union SA in February 2022 as our Chief Financial officer, and is responsible for overseeing all aspects of Credit Union SA’s Finance, Treasury and Data Analytics function.
Tim has overly 35 years of professional experience attained in the Australia, UK and the Middle East, predominantly in the Financial Services and Property sectors.
Prior to joining Credit Union SA, over the last 22 years, Tim had been the Chief Financial Officer for 5 major organisations including Colonial First State, Challenger Financial Services, HBOS Australia (including BankWest) and Stockland.
Chief Risk Officer
Chris joined Credit Union SA in April 2013, and is currently Chief Risk Officer.
Chris is responsible for overseeing all aspects of Credit Union SA’s credit, operational and compliance risk functions and the Financial Crimes team. This includes oversight of our AML program, credit underwriting and impairment functions, risk, compliance, internal audit and fraud management.
With over 26 years of senior management experience within the Australian financial services and mutual sectors, Chris has had extensive exposure to operational and credit risk management across both the managed fund and retail financial services industries, in addition to organisation wide re-engineering programs.
Chief Member and Experience Officer
Karen joined Credit Union SA in October 2016 and is currently Chief Member and Experience Officer.
Karen is responsible for overseeing all aspects of Credit Union SA’s distribution including the Member Experience Centre, Broker relationships, Mobile Lenders and Education and Community relationships.
With over 30 years of experience in the Mutual Sector, Karen has extensive knowledge in retail banking, member service, process and performance improvement.
Chief Digital and Information Officer
Darren is responsible for overseeing all aspects of Credit Union SA’s digital functions including technology, project delivery and driving our digital strategy.
With over 30 years of experience in the retail banking sector across the big four, mutual sector, mortgage originators and technology companies, Darren has extensive knowledge in project delivery, change management, process improvement and technical development. In more recent times, Darren has specialised in digital design and delivery.