Financial Hardship Assistance

If you're experiencing financial difficulty, reach out to our team early so we can help you work out the best solution for you.

As a member of Credit Union SA, if you ever have difficulty meeting your financial obligations to us due to financial hardship, or anticipate being in that situation in the near future, we may be able to assist.

Under our Financial Hardship Assistance Policy, which goes well beyond National Credit Code requirements, all individual and small business members are eligible to apply for support, most often in the form of altered repayment terms.

As you’d expect, all applications are assessed on a case-by-case basis, and approval can’t be guaranteed. But rest assured, we will make our decision as quickly as possible, and usually within seven business days of receiving all necessary information and documentation.

To learn more or apply

You can apply online with our easy-to-use form, or you can call us on (08) 8202 7777 or visit us at 400 King William Street, Adelaide. You can also download our full Financial Hardship Assistance Policy

Apply for assistance

What external support is available?

For support and counselling services:

  • Beyond Blue: For information on depression and anxiety and where to get help, visit online or contact their support service on 1300 224 636.

Family and domestic violence support:

  • 1800 RESPECT is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. Call 1800 737 732 or reach out via the online chat on this website.

Other Resources:

  • MoneySmart tools, tips and services to help you manage your money: MoneySmart offers guidance for all Australians, whatever your situation, wherever you find yourself in life.