FAQs COVID-19

COVID-19

• I’m worried about repaying my loans and credit cards, how can you help?

  Whether you’ve been affected financially by COVID-19 or not, if you’re worried about keeping up with your loan or credit card repayments, or something’s changed in your circumstances, you should always let us know.

  Please talk to us on the phone, Web Chat, or send a Secure Mail in Internet Banking to discuss how best we can help – there are a range of ways we can support you. We know how difficult it can be to ask for help, but we care and we’re here to listen and help however we can.

• I am struggling to balance my finances, what can I do?

  Please get in touch with us on the phone, Web Chat or send a Secure Mail in Internet Banking so we can discuss your individual situation, including the risks that come with these decisions and figure out how to best support you.

• I am eligible for the $750 government stimulus package, when will I receive this money?

  One-off payments of $750 will be paid to around 6.5 million eligible Australians from 31 March 2020 into their nominated myGov account. Over 90 per cent of payments will be made by mid-April.

  For more information visit the Treasury website.

  Not sure if you’re eligible? You can check your eligibility on the stimulus payments to support economic growth factsheet.

• How do I get a friend or family member to manage my accounts if I fall sick?

  If you need someone to help you manage your accounts, please give us a call so we can talk through the option that’s best for you including the risks that come with these decisions.