FAQs COVID-19

COVID-19

• I’m worried about repaying my loans and credit cards, how can you help?

  If you’re worried about keeping up with your loan or credit card repayments, or something’s changed in your circumstances, you should always let us know.

  Please talk to us on the phone or send a Secure Mail in Internet Banking to discuss how best we can help – there are a range of ways we can support you. We know how difficult it can be to ask for help, but we care and we’re here to listen and help however we can.

• I am struggling to balance my finances, what can I do?

  Please get in touch with us on the phone or send a Secure Mail in Internet Banking so we can discuss your individual situation, including the risks that come with these decisions and figure out how to best support you.

• How do I get a friend or family member to manage my accounts if I fall sick?

  If you need someone to help you manage your accounts, please give us a call so we can talk through the option that’s best for you including the risks that come with these decisions.