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At Credit Union SA we know you want to keep on top of your banking whenever and wherever you choose.

That’s why we are making it even easier to manage your money online. Our Internet Banking is convenient, easy-to-use and secure and can be accessed from your desktop computer, tablet or smart device. 

Key features

Flexibility

Internet Banking can be accessed via your smart device.

Secure and safe

Credit Union SA is committed to keeping you safe while transacting with us online. Industry standard encryption ensures you can feel confident in our technology and processes.

It saves time

Pay bills on the go – anywhere, anytime.

Convenient 24/7 banking

Out for dinner with friends and need to check your balance or transfer funds? Access your accounts quickly and easily from your smart device.

Forgot your password?

You can simply yet safely reset it via your secure ‘Forgotten Password’ facility.


Other features

You can also:

  • check your balance
  • register a PayID
  • view your transaction history
  • transfer funds and manage auto transfers
  • pay bills with BPAY
  • change your PIN
  • view your payroll details and interest earned
  • apply for a credit card and Netsave Account
  • update your details
  • report a lost or stolen card
  • register and view your eStatements.

Download Internet Banking user guide


Login

To use Internet Banking, select the LOGIN button located in the top right hand corner of the Credit Union SA homepage. Enter your member number and Internet Banking password in the spaces provided. Your member number can be found on the bottom left hand corner of your card.

The first time you use Internet Banking you will be prompted to change your password and accept the terms and conditions of use.


Upgrade your browser

Please ensure you have the latest Internet browser to be able to access your Internet Banking.

Upgrade your browser


eStatements and eCommunications

Register for eStatements and eCommunications:

  • login to Internet Banking (in the top right corner)
  • click the 'Accounts tab', then 'Manage eStatements' and follow the simple instructions.

Find out more about eStatements and eCommunications


Need assistance?

If you have any questions, please call (08) 8202 7777 or visit us at 400 King William Street, Adelaide.

  • How do I register for Internet Banking?

    You can register for Internet Banking by calling us on (08) 8202 7777 or by visiting us at 400 King William Street, Adelaide. You will be given a default password at the time. 

    Alternatively, you can complete the New Accounts and Access Services form and return to us at 400 King William Street, Adelaide or email us.

    Once Internet Banking has been set up on your membership you will receive a letter advising you that you need to ring (08) 8202 7777 to obtain your default password.

    Your default password will allow you to log into your Internet Banking via the Internet Banking LOGIN button, located on the right hand corner of every page of this website.

    For security reasons, the first time you log on you’ll be required to change the PASSWORD we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either.

    Learn more about Internet Banking security.

    Find out more Download Internet Banking user guide

  • How do I log onto Internet Banking?

    To use Internet Banking, select the LOGIN button located in the top right hand corner of the Credit Union SA website.

    Enter your member number and Internet Banking password in the spaces provided. Your member number can be found on the bottom left hand corner of your card.

    The first time you use Internet Banking you will be prompted to change your password and accept the terms and conditions of use.

    If you have forgotten your password and have a mobile number registered against your membership select the ‘Forgot Password’ link on the Internet Banking Log In screen. Alternatively, call us on (08) 8202 7777.

    Find out more Download Internet Banking user guide

  • How do I increase my daily limits in Internet Banking?

    This can not be done via Internet Banking.  You will need to call us on (08) 8202 7777.

    Download Internet Banking user guide

  • How do I access Internet Banking if I have been locked out or forgotten my password?

    If you’ve forgotten your Internet Banking password, simply click on the ‘Forgot Password’ link under the LOGIN button on the Internet Banking Login page and follow the prompts.

    Note: to use this service, you must have a mobile number or VIP device already established on your membership. If you have not set this up call us on (08) 8202 7777.

    Download Internet Banking user guide

  • What is VIP Security and Tokens?

    VIP Security by Symantec is the highest level of security we offer for Internet Banking.

    You must register for VIP Security if you wish to permanently increase your limits for transfers to other financial institutions, and/or BPAY payments made through Internet Banking. In order to activate VIP Security you must first register for Secure SMS.

    VIP Security provides an additional layer of security to help protect you from unauthorised use of your accounts via Internet Banking and is made up of the following two options:

    • VIP Access for Mobile; and
    • VIP Security Token.

    These options are referred to as VIP Security credentials. Both credentials generate secure one-time codes that can be used to authorise restricted transactions and protected functions in Internet Banking.

    You must have either VIP Access for Mobile or a VIP Security Token to register for VIP Security.

    VIP Access for Mobile is a free application that you can download by visiting the App Store or Google Play on your device. VIP Access may not be available for some mobile phone brands or models. After downloading VIP Access for Mobile, your mobile phone can generate a secure one-time code.

    VIP Security Tokens are devices that generate secure one-time codes. You can obtain a VIP Security Token from us. Alternatively, if you have an existing VIP Security Token issued by someone other than us, such as an online merchant or another financial institution, you may be able to register the token for use with us, providing it is a VIP Token.

    You must register your VIP Security credential (VIP Access for Mobile or Token) via Internet Banking. A VIP Security credential can be registered against more than one Credit Union SA membership.

    Download Internet Banking user guide

  • How do I update my browser?

    Your web browser is the tool you use to view websites on the internet. It’s strongly advised that you use the most up-to-date browser versions to get the best and most secure browsing experience. Follow the links below to update your browser:

    Find out more Download Internet Banking user guide

  • How do I stop my browser from saving my Internet Banking password?

    Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging onto Internet Banking.

    If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

    For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

    Download Internet Banking user guide

  • What is Two-factor Authentication (2FA)?

    Two-factor Authentication (also known as 2FA) is a requirement for Internet Banking – it is a two step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.

    Two-factor Authentication will only need to be completed once in an Internet Banking Session. You can register for 'VIP Security' in Internet Banking under the Security menu. Read more about Two-factor Authentication on the Stay Smart Online website.

    Download Internet Banking user guide

Subscribe to eStatements and eCommunications and you will be playing a major role in helping us do even more towards reducing our carbon footprint.

How to register

  • You can register for Internet Banking by calling (08) 8202 7777 or visiting us at 400 King William Street, Adelaide. You will be given a default password at the time.
  • Alternatively, you can complete the New Accounts and Access Services form and either return to 400 King William Street, Adelaide, fax it to 8211 9457 or email us.
  • Once Internet Banking has been set up on your membership you will receive a letter advising you that you need to call us on (08) 8202 7777 to obtain your default password.
  • Your default password will allow you to log onto Internet Banking via the red Internet Banking LOGIN button, located on the right hand corner of the website.

For security reasons, the first time you log on you’ll be required to change the Password we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either. Learn more about Internet Banking security.

Want to do more with your money?

Utilise all the best functionality of Internet Banking on your device, with just a simple tap and swipe.

Call our Phone Banking service from anywhere in Australia with your Credit Union SA membership number and Phone Banking Access Code.

Get answers to the most common Internet Banking questions.

If you are using an older browser you may not be able to access Internet Banking.

 For full terms and conditions, please review our disclosure documents.

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