Skip to content
Tools

Internet Banking

At Credit Union SA we want you to have the freedom to manage your banking whenever and wherever it suits you.

Key features include:

  • Flexibility
    Internet Banking can be accessed via your smart device.
  • Secure and safe
    Credit Union SA is committed to keeping you safe while transacting with us online. Industry standard encryption ensures you can feel confident in our technology and processes.
  • It saves time
    Pay bills on the go - anywhere, anytime.
  • Convenient 24/7 banking
    Out for dinner with friends and need to check your balance or transfer funds? Access your accounts quickly and easily from your smart device.
  • Forgot your password?
    You can simply yet safely reset it via your secure ‘Forgotten Password’ facility.

You can also:

  • check your balance
  • register a PayID
  • view your transaction history
  • transfer funds and manage auto transfers
  • pay bills with BPAY
  • change your PIN
  • view your payroll details and interest earned
  • apply for a credit card and Netsave Account
  • update your details
  • report a lost or stolen card
  • register and view your eStatements.

Need help?

If you have any questions, please call our Member Contact Centre on 8202 7777.

To login to Internet Banking, just click on the red LOGIN button or padlock (for mobile devices) in the top right hand corner of the screen. 

Please ensure you have the latest Internet browser to be able to access your Internet Banking. Find out which browser you are currently using. 

Upgrade your browser 

Notice: Security Update for Internet Banking and the Mobile Banking App.
Find out more

  • How do I register for Internet Banking?

    You can register for Internet Banking by calling our Member Contact Centre or by visiting your nearest branch. You will be given a default password at the time.

    Alternatively, you can complete the New Accounts and Access Services form and return to one of our branches or email us.

    Once Internet Banking has been set up on your membership you will receive a letter advising you that you need to ring 8202 7777 to obtain your default password.

    Your default password will allow you to log into your Internet Banking via the Internet Banking log on button, located on the right hand corner of every page of this website.

    For security reasons, the first time you log on you’ll be required to change the Password we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either.

    Learn more about Internet Banking security.

  • How do I log onto Internet Banking?

    To use Internet Banking, select the LOGIN button located in the top right hand corner of the Credit Union SA website.

    Enter your member number and Internet Banking password in the spaces provided. Your member number can be found on the bottom left hand corner of your card.

    The first time you use Internet Banking you will be prompted to change your password and accept the terms and conditions of use.

    If you have forgotten your password and have a mobile number registered against your membership select the ‘Forgot Password’ link on the Internet Banking Log In screen. Alternatively, call the Member Contact Centre on 8202 7777.

  • How do I increase my daily limits in Internet Banking?

    This can not be done via Internet Banking.  You will need to call the Member Contact Centre on 8202 7777.

  • How do I access Internet Banking if I have been locked out or forgotten my password?

    If you’ve forgotten your Internet Banking password, simply click on the ‘Forgot Password’ link under the Login button on the Internet Banking Login page and follow the prompts.

    Note: to use this service, you must have a mobile number or VIP device already established on your membership. If you have not set this up call us on 8202 7777.

  • How do I know what browser I am on?

    To find out what browser you are currently on, just visit Google's whatbrowser.org website.

  • What is VIP Security and Tokens?

    VIP (VeriSign Identity Protection) Security is the highest level of security we offer for Internet Banking.

    You must register for VIP Security if you wish to permanently increase your limits for transfers to other financial institutions, and/or BPAY payments made through Internet Banking.

    VIP Security provides an additional layer of security to help protect you from unauthorised use of your accounts via Internet Banking and is made up of the following two options:

    • VIP Access for Mobile; and

    • VIP Security Token.

    These options are referred to as VIP Security credentials. Both credentials generate secure one-time codes that can be used to authorise restricted transactions and protected functions in Internet Banking.

    You must have either VIP Access for Mobile or a VIP Security Token to register for VIP Security.

    VIP Access for Mobile is a free application that you can download from vipmobile.verisign.com to your mobile phone. VIP Access may not be available for some mobile phone brands or models. After downloading VIP Access for Mobile, your mobile phone can generate a secure one-time code.

    VIP Security Tokens are devices that generate secure one-time codes.  You can obtain a VIP Security Token from us. Alternatively, if you have an existing VIP Security Token issued by someone other than us, such as an online merchant or another financial institution, you may be able to register the token for use with us, providing it is a VIP Token.

    You must register your VIP Security credential (VIP Access for Mobile or Token) via Internet Banking.  A VIP Security credential can be registered against more than one Credit Union SA membership.

  • How do I update my browser?

    Your web browser is the tool you use to view websites on the internet. There are a number of browsers available, with the most popular being Google Chrome, Firefox and Internet Explorer. It’s strongly advisable to use the most up to date browser version to get the best and most secure browsing experience.

    If you need help accessing your browser settings we've provided links to the main browser websites below. Please note that in some cases your browser version may be different from that in the links and you may need to search the relevant browser site for more specific instructions.

    It’s strongly advisable to use the most up to date browser version to get the best and most secure browsing experience.

    Older browsers are not supported and therefore should not be used to conduct your online banking.

    A browser is the program on your computer that you use to visit websites and use web applications. It does not cost anything to update, and can be done in just a few minutes from the comfort of home or work.

    To find out what browser you are currently on just visit Google's whatbrowser.org website.

    If you need to upgrade, simply hit on the link below that relates to your browser, follow the instructions and you’ll have updated your browser in a flash:

  • How do I stop my browser from saving my Internet Banking password?

    Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging onto Internet Banking.

    If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

    For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

How to register

  • You can register for Internet Banking by calling our Member Contact Centre or by visiting your nearest branch. You will be given a default password at the time.
  • Alternatively, you can complete the New Accounts and Access Services form and either return to one of our branches, fax it to 8211 9457 or email us.
  • Once Internet Banking has been set up on your membership you will receive a letter advising you that you need to ring 8202 7777 to obtain your default password.
  • Your default password will allow you to log onto Internet Banking via the red Internet Banking LOGIN button, located on the right hand corner of the website.

For security reasons, the first time you log on you’ll be required to change the Password we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either. Learn more about Internet Banking security.

How to use Internet Banking

Menus

Accounts

Cards

Payments

Security

Settings 

Registering VIP security

Secure Mail

Registering a PayID

Paying with a PayID

Transferring a PayID

Want to do more with your money?

Allowing you to utilise all the best functionality of our website and Internet Banking services – anytime and anywhere you have an internet connection.

Through our 24-hour Phone Banking service, you can quickly manage your finances without even leaving your couch. Phone from anywhere in Australia with your Credit Union SA membership number and Phone Banking Access Code.

Get answers to the most common Internet Banking questions.

Find out if your internet browser is up to date before logging in to Credit Union SA's Internet Banking.

 For full terms and conditions, please review our disclosure documents.

Let's Chat