FAQs About us

About us

• Who is Credit Union SA?

  Credit Union SA is South Australia's third largest credit union, with $1 billion in assets and over 50,000 members.

  As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our membership and broader community.

  This is achieved in the form of innovative new products and services, low fees, great interest rates, high levels of personal service, and community development initiatives and project funding.

  Credit Union SA was formed on 1 October 2009 by a merger between former South Australian credit unions Satisfac and Powerstate, which had their origins in the education and industrial sectors respectively. Both organisations were renowned for their local knowledge.

• How can I contact Credit Union SA?

  Visit or call us	Visit 400 King William Street, Adelaide or call us (08) 8202 7777 to discuss loans, credit cards, savings accounts or any of our other services. You can speak to a member of our friendly team quickly and easily, six days a week. If you have your Access Code we can help you quickly and efficiently, but if you don’t have one that’s fine – give us a call and we can help with your enquiries. 400 King William Street, Adelaide opening hours (08) 8202 7777 1800 018 227 in country SA +61 8 8202 7777 overseas
  Online	General enquiries
  Fax	08 8211 9457 in Australia +61 8 8211 9457 overseas
  Write to us	Customer Relations Credit Union SA GPO Box 699 Adelaide SA 5001

• Why should I bank with Credit Union SA?

  As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our members and broader community for ongoing benefit.

  These benefits include innovative new products and services, low fees, great interest rates, high levels of personal service, as well as community development initiatives.

• What is a credit union?

  A credit union is a member-owned financial organisation. Credit unions are created and operated for the benefit of their members and wider community. Find out more.

• What is the Credit Union SA BSB number?

  The BSB number is 805-007. For quick reference, it is available in the top right hand corner of the website.

• Why switch to Credit Union SA?

  If you don’t believe your current financial institution values your business anymore, why stay loyal to them? If you’re sick of ever-increasing fees, reduced customer service and big profit banks that are more concerned about their shareholders than you, maybe it’s time you considered making the change to an institution that exists to benefit members.

• Who governs Credit Union SA?

  The Board of the Credit Union is committed to protecting members’ interests, keeping members fully informed about the performance of the Credit Union and protecting and enhancing member value.

  Effective governance provides the framework to ensure the Credit Union is managed soundly and prudently by a competent Board which can make reasonable and impartial business judgements in the best interests of the Credit Union and which duly considers the impact of its decisions on members.

  Download our Corporate Governance Statement.

• How do I become a member, open an account or switch my banking to Credit Union SA?

  If you're keen to say goodbye to big-profit banks and join the Credit Union SA community, we'd be delighted to welcome you aboard. And you'll be happy to hear that joining is easy to do. Find out more about the benefits of becoming a member.

  Our requirements are that you

  • Complete our online Membership Application form
  • Can adequately verify your identity.

  To apply for membership

  • Complete our online Membership Application form
  • Visit us at 400 King William Street, Adelaide;
  • Arrange an appointment with one of our Mobile Managers; or 
  • Call us on (08) 8202 7777 to have the form posted out to you.

• How do I resign my membership?

  If you would like to close your membership with us (this includes all of your accounts and services), you’ll need complete our Membership Resignation form. To return the completed form you can either:

  Email us at [email protected]
  Fax	08 8211 9457 in Australia +61 8 8211 9457 overseas
  Visit us at 400 King William Street, Adelaide or
  Post to	Credit Union SA Reply Paid 699 Adelaide SA 5001

  Please note your membership cannot be fully closed until all your services and accounts have been settled. This includes any interest owing, pending transactions or fees plus, loans and advances.

  We’ll let you know either by post or email once we’ve closed your accounts and services. Also, if you paid your member share when joining us, we’ll return your share funds to your nominated account. 

  Don’t forget to change over or cancel your direct debits or credits (wages).

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  Need Help?

  If you have any question, please call us on (08) 8202 7777 – we’re here to help! 

  Monday – Friday	8am – 8pm
  Saturday	8am – 2pm

• Are you a bank?

  We’re a Credit Union, which means we offer all the same services as a bank but with one very important difference - our highest priorities are our members and community.