Frequently Asked Questions
What do I need to do if my card is damaged, stops working, is lost or stolen?
If you’ve misplaced your card, you can temporarily deactivate it until it turns up again, using Internet Banking or your Mobile Banking App.
If you suspect your Credit Union SA rediCARD or Visa Debit Card or Visa Credit Card may be gone for good, you should cancel it immediately.
If you’re in Australia:
- Log in to your Mobile Banking App and go to the ‘Card management’ menu item. Select your card from your card list and then ‘Lost or Stolen card’. Select from either ‘Lost card’ or ‘Stolen card’ and follow the onscreen instructions to cancel it. We will automatically issue you with a new card; OR
- Log in to your Internet Banking and select Cards > Card management. Validate your identity and select ‘Report card lost/stolen’. We will automatically issue you with a new card. (Check your postal address prior to changing the status of your card); OR
- Call our Head Office on (08) 8202 7777 (during business hours) or the 24-Hour Card Hotline on 1800 648 027 (if after hours) to notify us of your lost or stolen card.
If you’re overseas:
- Log in to the Mobile Banking App and go to the ‘Card management’ menu item. Select your card from your card list and then ‘Lost or Stolen card’. Select from either ‘Lost card’ or ‘Stolen card’ and follow the onscreen instructions to cancel it. We will automatically issue you with a new card; OR
- Log in to your Internet Banking and select Cards > Card management. Validate your identity and select ‘Report card lost/stolen’. You will need to request a new card by following the instructions below; OR
- Call +612 8299 9101 to cancel your card.
If you’re overseas and need a replacement card:
- Call us on +618 8202 7777 (access code required) during business hours to request a replacement card; OR
- Send us a SecureMail message via your Internet Banking with your request and current location for delivery of your replacement card; OR
- Send us a signed fax on +61 8 8211 9457 with your request and current location for delivery of your replacement card.
Check your account balance and transaction history using either Internet Banking or your Mobile Banking App. If there have been any unauthorised transactions report it to Credit Union SA on +618 8202 7777 during business hours.