How do I block ATM withdrawals on my card?

You can easily block ATM withdrawals on your card, using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

  1. Update the App to the latest version & log in
  2. Go to the Card management menu item
  3. Select your card from your card list
  4. Click on Card controls
  5. Deactivate ATM withdrawals by clicking the (Australia and/or International) toggles off, within the ATM withdrawals section (to reactivate, just click the toggle back on)

Download Mobile Banking App user guide

Learn more about mobile banking

Internet Banking

  1. Log in to your Internet Banking
  2. Click on the Cards icon in the top navigation bar
  3. Select Card management and complete the Two-Factor Authentication
  4. Click on Card controls alongside the relevant card
  5. Deactivate ATM withdrawals by clicking the (Australia and/or International) toggles off, within the ATM withdrawals section (to reactive, just click the toggle back on)

Learn more about internet banking

View All FAQs