Frequently Asked Questions

How do I block ATM withdrawals on my card?

You can easily block ATM withdrawals on your card, using Internet Banking or your Mobile Banking App – here’s how:

Update the App to the latest version & log in
Tap on Cards at the bottom of the home screen
Select your card from the card list
Tap on More settings > Card controls
Deactivate ATM withdrawals by turning off the toggles for the ATM withdrawals option in the Australia and/or International section (to reactivate, just click the toggle back on).

Log in to your Internet Banking
Click on the Cards icon in the top navigation bar
Select Card management and complete the Two-Factor Authentication
Click on Card controls alongside the relevant card
Deactivate ATM withdrawals by clicking the (Australia and/or International) toggles off, within the ATM withdrawals section (to reactive, just click the toggle back on)