Find answers to your frequently asked questions

As a customer owned banking organisation, we are not driven by the need to return dividends to shareholders in the manner of the major banks. As a result, we're able to channel the profits we generate back to our members and broader community for ongoing benefit.

These benefits include innovative new products and services, low fees, great interest rates, high levels of personal service, as well as community development initiatives.

If you don’t believe your current financial institution values your business anymore, why stay loyal to them? If you’re sick of ever-increasing fees, reduced customer service and big profit banks that are more concerned about their shareholders than you, maybe it’s time you considered making the change to an institution that exists to benefit members.

The Board of the Credit Union is committed to protecting members’ interests, keeping members fully informed about the performance of the Credit Union and protecting and enhancing member value.

Effective governance provides the framework to ensure the Credit Union is managed soundly and prudently by a competent Board which can make reasonable and impartial business judgements in the best interests of the Credit Union and which duly considers the impact of its decisions on members.

Learn more

A credit union is a member-owned financial organisation. Credit unions are created and operated for the benefit of their members and wider community.

Learn more about us

If you would like to close your membership with us (this includes all your accounts and services), please message us via secure mail within your Internet Banking or Mobile Banking App login.

Alternatively, you can:

• Email us at info@creditunionsa.com.au;
• Visit us at 400 King William Street, Adelaide; or
• Post to:

Credit Union SA
Reply Paid 699
Adelaide SA 5001

Please note your membership cannot be fully closed until all your services and accounts have been settled. This includes any interest owing, pending transactions or fees plus, loans and advances.

We’ll let you know either by post or email once we’ve closed your accounts and services. Also, if you paid your member share when joining us, we’ll return your share funds to your nominated account.

NOTE: Once you’ve closed your membership, it can’t be re-opened. If you want to open another Membership or account, you can do so through our website, or via our branch.

Don’t forget to change over or cancel your direct debits or credits (wages).

Need Help?

If you have any questions, please call us on 13 8777 – we’re here to help!

If you're keen to say goodbye to big-profit banks and join the Credit Union SA community, we'd be delighted to welcome you aboard. And you'll be happy to hear that joining is easy to do. Find out more about the benefits of becoming a member.

Our requirements are that you

• Complete our online Membership Application form
• Can adequately verify your identity.

To apply for membership

• Complete our online Membership Application form
• Visit us at 400 King William Street, Adelaide;
• Arrange an appointment with one of our Mobile Managers; or
• Call us on 13 8777 to have the form posted out to you.

The BSB number is 805-007.

We’re a Credit Union, which means we offer all the same services as a bank but with one very important difference - our highest priorities are our members and community.

Credit Union SA can refer you to some highly experienced local specialists that provide a quality service we're proud to recommend. What's more, they offer Credit Union SA members:

• Advice on any real estate matter;
• Competitive fees;
• 100% online digital service from conveyancingSA.com.au at a time to suit you; or,
• Access to S.A.I.T. Conveyancers and Botten Conveyancing in convenient Adelaide CBD locations.

Find out more

Visit or call us
Visit 400 King William Street, Adelaide or call us 13 8777 to discuss loans, credit cards, savings accounts or any of our other services. You can speak to a member of our friendly team quickly and easily, six days a week. If you have your Access Code we can help you quickly and efficiently, but if you don’t have one that’s fine – give us a call and we can help with your enquiries.

400 King William Street, Adelaide

• 13 8777
• +61 8 13 8777 overseas

Online

General enquiries

Fax

• (08) 8211 9457 in Australia
• +61 8 13 8777 overseas

Write to us

Customer Relations
Credit Union SA
GPO Box 699
Adelaide SA 5001

Credit Union SA is a South Australian financial institution, with $2.0 billion in assets and over 54,000 members.

Credit Union SA was formed on 1 October 2009 by a merger between former South Australian credit unions Satisfac and Powerstate, which had their origins in the education and industrial sectors respectively. Both organisations were renowned for their local knowledge

As a customer owned banking organisation, we aren't driven by the need to return dividends to shareholders like the major banks. So, we can channel the profits we generate back to our members and broader community.

This is achieved in the form of innovative new products and services, competitive fees and interest rates, high levels of personal service, community development initiatives and project funding.