Treating customers fairly
We proudly follow and promote the Customer Owned Banking Code of Practice (COBCOP). We are committed to treating all customers fairly and ensuring our services are accessible to all people.
Customer Owned Banking Code of Practice 2022
To ensure we operate in a fair and ethical manner, Credit Union SA supports the Customer Owned Banking Code of Practice, developed for credit unions by the Customer Owned Banking Association.
Our focus is to provide high levels of friendly, personalised service and value-for-money products while still generating profit, so we are able to give back to our members.
As a subscriber to the Customer Owned Banking Code of Practice, we are required to adhere to the obligations of the code, along with all financial services laws. Our business practices, products and services are designed to comply with this code.
The 2022 Code is underpinned by seven key promises:
- We will deliver banking services in the interests of our customers.
- We will obey the law.
- We will not mislead or deceive.
- We will act honestly and fairly.
- We will offer products and services that are fit for general purpose.
- We will deliver services with reasonable care and skill.
- We will contribute to our community.
If you require additional assistance outside the expertise of Credit Union SA, the below list may be of help to you:
Deaf, Hearing or Speech Impairment Service
National Relay Service
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
Phone: 1800 555 660
English is a second language or Non-English Speaking persons
Australian Government Department of Home Affairs – Translating and Interpreter Service
The Free Interpreting Service (FIS) aims to provide equitable access to key services, which are not government funded, for people with limited or no English language proficiency.
Phone: 13 14 50
Persons with a Disability
Disability Gateway – Australian Government
The Disability Gateway has information and services to help people with disability, their family, friends and carers, to find the support they need in Australia.
Phone: 1800 643 787
Support and Counselling Services
Adult Safeguarding Unit (SA)
The Adult Safeguarding Unit is a dedicated South Australia-wide service that can respond to concerns about adults who may be vulnerable and experiencing abuse or mistreatment.
Phone: 1800 372 310
First Nations and Indigenous Peoples
ASIC's Indigenous Outreach Program
The Indigenous Outreach Program (IOP) is an established and specialist team working across ASIC to provide advice, insights and support to ensure ASIC’s engagement with Aboriginal and Torres Strait Islander peoples is culturally appropriate and sensitive.
Phone: 1300 300 630
General Financial Tools, Tip and Services
Moneysmart is committed to helping Australians of all ages, backgrounds and incomes to increase their financial literacy and wellbeing.
Family and Domestic Violence Support
1800 Respect is a 24-hour hotline or online chat service which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Phone: 1800 737 732
You can contact us by calling us, visiting us, making an appointment, or using Secure Mail.
We’re here to answer any questions you might have – make sure you have your Access Code ready!
400 King William Street, Adelaide has self-service options available to make your life easier.
Mobile Lending Managers
Our Mobile Lending Managers can help our members by phone or email, with video calls now available.