Frequently Asked Questions
How do I setup an alert in Internet Banking or on the Mobile Banking App?
You can setup an alert in Internet Banking or the Mobile Banking App to be notified when your account dips below a nominated amount or when your account has been credited a certain value.
INTERNET BANKING
Just log in to Internet Banking and select the Settings tab from the top of the screen, then select Alerts from the drop down menu. Enter your Two-Factor Authentication (2FA), if/when prompted. If you have not already nominated how and when you wish to receive your alerts, complete the Mobile No and Email ID fields.
MOBILE BANKING APP
Using your Mobile Banking App, go to the menu icon on the top right hand corner and select Alerts/Notifications > Manage alerts and turn on the Standard alerts button for I receive a credit and/or Accounts are debited which is applied to all your accounts. You can also be notified when a transaction has gone over a certain threshold. This threshold is set by you, and can be applied to any PayWave, ATM withdrawals, Visa transaction and EFTPOS transactions.