Frequently Asked Questions

You can easily block in-store card purchases, using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Tap on Cards at the bottom of the home screen
3. Select your card from the card list
4. Tap on More settings > Card controls
5. Deactivate in-store purchases by turning off the toggles for the In-Store purchases option in the Australia and/or International section (to reactivate, just click the toggle back on).
   

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Enter your Two-Factor Authentication if/when prompted
3. Click on the Cards Management option from the menu
4. Click on More settings > Card controls
5. Deactivate Online purchases by Toggling off the in-store purchases option in the Australia and/ or International section (to reactivate, just click the toggle back on)

Note: Following the steps above ATM withdrawals, digital wallet, in-store purchases and payWave can also be deactivated.