Online Banking users are the latest target of scammers. Through online search engines or bogus links, scammers are directing users to fake and phoney Online Banking login pages designed to get access to your account details.
Scammers will often copy an organisation's branding completely to appear legitimate, they may also choose a URL that is very close to the correct one. For example, they could use the Credit Union SA logo and branding on a fake website and prompt you to enter personal banking information like your Credit Union SA member number, password or contact details.
You should only access Online Banking through the direct, authentic Credit Union SA URL: 'creditunionsa.com.au'. If you are unsure, do not click any links on a website, advert, email or text message. Always exit the link then re-enter the URL correctly yourself.
Keeping yourself secure:
- Regularly update your Online Banking passwords. Find resources on password security.
- If you think you have visited a fake website, clicked on a malicious link or provided sensitive information, change ALL of your Credit Union SA passwords and call us immediately on (08) 8202 7777.
- Always type ‘creditunionsa.com.au’ into your web browser directly. This will ensure that you arrive at our website and will be able to access online banking links correctly.
- Consider downloading and using our Mobile Banking App, which is available in both the App Store and Google Play
- Beware of requests for sensitive data such as your PIN, password, or personal details. If it doesn’t feel right, exit the link and call us directly (08) 8202 7777.
- Be wary of unsolicited emails and text messages containing links or attachments. You can always confirm if a communication is genuine from us by calling us directly on (08) 8202 7777 or emailing us at email@example.com
- Do not click on any links or share any personal information. Credit Union SA emails may contain links but these will never lead you directly to a website page that requires you to input personal details.
FREQUENTLY ASKED QUESTIONS
Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging onto Internet Banking.
If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.
For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.
If you’ve forgotten your Internet Banking password, simply click on the ‘Forgot Password’ link under the LOGIN button on the Internet Banking Login page and follow the prompts.
Note: to use this service, you must have a mobile number or VIP device already established on your membership. If you have not set this up call us on (08) 8202 7777.
A Mobile Banking App is an application that is downloaded to your smart device via the app store that makes accessing your accounts even easier. Once your Mobile Banking App is setup, you can access your accounts at the touch of a button using a four digit PIN or fingerprint.
- Checking your balances and transaction history
- Transferring money from or to other Credit Union SA members
- Transferring money to other financial institutions
- Paying a bill using BPAY®
Internet Banking is accessed via a web browser which can still be accessed on your smart device or desktop computer using your account number and password. For services such as loan redraw, or opening a new savings account, you will need to access Internet Banking from a web browser on a computer or smart device.