Lost or stolen cards
Have you lost your card? Follow these simple steps to temporarily lock, cancel or order a replacement card.
Misplaced
Temporarily lock your card until it turns up again, using Internet Banking or your Mobile Banking App.
Mobile Banking App
|
Internet Banking
|
Lost or stolen
Cancel your card and order a replacement.
Mobile Banking App
|
Internet Banking
|
Don’t have the Mobile Banking App or Internet Banking?
Call us on (08) 8202 7777 during business hours or our 24/7 Fraud Bureau Service on 1300 705 750 (if after hours).
Overseas
Follow the steps above to report your card lost or stolen using Internet Banking or your Mobile Banking App or call +612 8299 9101 to cancel your card.
Need a replacement card?
- Call us on (08) 8202 7777 during business hours to request a replacement card or;
- Send us a Secure Mail message in your Internet Banking with your request and current location for delivery of your replacement card.
Spotted something unusual?
If you think unauthorised transactions have been made you can raise a claim.