What is a One Time Password (OTP)?

After you have entered your member number into our Open Banking authorisation screen we will send you an OTP by either e-mail, Internet Banking, the Mobile Banking App or SMS. The OTP is only valid for 10 minutes.

Should it expire before you have had the opportunity to authorise the data sharing request, you can request another OTP from Internet Banking.

Remember, no organisation including us will ever call you and ask for your Internet Banking password or OTP to authorise a data sharing request. Never share a Secure SMS code, password or OTP with another person.

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