Frequently Asked Questions
What are the eligibility criteria to use DocuSign® & IDyou?
The eligibility criteria are:
Personal Loan
- All Personal Loan offer documents can be completed using DocuSign®.
Home Loan
- Home Loan contract amount cannot exceed $3.5M.
- There are no limits based on the aggregated lending amount. Therefore, if clients applied for two loans at the same time – say one residential loan and one investment loan, as long as each individual loan contract amount does not exceed $3.5M DocuSign® and/or IDyou can be used.
- For a split loan, the combined total loan application amount cannot exceed $3.5M.
- For top ups, the loan amount cannot exceed $3.5M based on the current principle plus the new top up amount.
- When a new mortgage instrument is required, the loan security must be located in SA, ACT, NSW, or Vic. There are no security location restrictions when extending an existing mortgage.
- The loan application has a maximum of two borrowers.
- Loans with guarantors are not eligible.
- Each borrower must consent to receiving e-comms from Credit Union SA and to electronically sign their loan offer documents.