FAQs Internet Banking
What is VIP Security and Tokens?
VIP Security by Symantec is the highest level of security we offer for Internet Banking.
You must register for VIP Security if you wish to permanently increase your limits for transfers to other financial institutions, and/or BPAY payments made through Internet Banking. In order to activate VIP Security you must first register for Secure SMS.
VIP Security provides an additional layer of security to help protect you from unauthorised use of your accounts via Internet Banking and is made up of the following two options:
- VIP Access for Mobile; and
- VIP Security Token.
These options are referred to as VIP Security credentials. Both credentials generate secure one-time codes that can be used to authorise restricted transactions and protected functions in Internet Banking.
You must have either VIP Access for Mobile or a VIP Security Token to register for VIP Security.
VIP Access for Mobile is a free application that you can download by visiting the App Store or Google Play on your device. VIP Access may not be available for some mobile phone brands or models. After downloading VIP Access for Mobile, your mobile phone can generate a secure one-time code.
VIP Security Tokens are devices that generate secure one-time codes. You can obtain a VIP Security Token from us. Alternatively, if you have an existing VIP Security Token issued by someone other than us, such as an online merchant or another financial institution, you may be able to register the token for use with us, providing it is a VIP Token.
You must register your VIP Security credential (VIP Access for Mobile or Token) via Internet Banking. A VIP Security credential can be registered against more than one Credit Union SA membership.