Frequently Asked Questions

You can quickly view any authorisations or requested changes to your PayTo Agreements in the right-hand side column on your Internet Banking dashboard.

For a full view of your PayTo Agreements in Internet Banking, click ‘Payments’ in the Internet Banking main menu, and then ‘PayTo Agreements’. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your payments list. PayTo Agreements that are highlighted may require an action.

In the Mobile Banking App, from the main menu visit ‘Pay > PayTo Agreements’ to view your PayTo agreement list.

Please note, when viewing your PayTo Agreements, they will be filtered to ‘Current’ agreements as a default. Current agreements include those which are active, may require action or be paused. You can view cancelled agreements filtering them by ‘Cancelled’ from the ‘Status’ drop-down menu, which includes those agreements that are cancelled, timed out or recalled.