Frequently Asked Questions
How do I load a card to Samsung Pay?
- From the Home screen, touch Apps.
- Touch Samsung Pay.
- Touch ADD or, if this is the first payment card being added, touch Add a credit card or debit card.
- Align your card inside the frame to automatically detect the card number and expiration date.
Note: Touch Enter card manually if your device cannot detect the card information. - Please verify the information captured by the camera.
- Enter the remaining information and touch NEXT.
- Review the terms and conditions, and then touch AGREE TO ALL.
- If necessary, select a method to authenticate your identity using a one-time password (OTP) or by calling us on 13 8777.
- Enter your signature like you would sign on the back of your card and touch SAVE. Note: If you are unsatisfied with your signature, touch Retry to sign again.
- Touch DONE to complete the process.
- After your card is added to Samsung Pay, it will be verified by Visa and Credit Union SA. On average, verification will take approximately 5 to 10 minutes. During that time, you will be unable to use your card in Samsung Pay. Note: You can continue to add cards while others are being verified.
- After the card is verified, it can be used immediately to make a purchase.