Frequently Asked Questions

Please note prior to cancelling that you can not re-activate a cancelled PayTo Agreement and to first check your contractual agreements to verify whether you can cancel your PayTo Agreement

View your PayTo Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreement list.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to access.

If you wish to stop a current PayTo Agreement, click the PayTo Agreement you want to cancel within this list and click Cancel at the bottom of the screen. You will then be taken to a notice screen before the PayTo Agreement is cancelled.

Click Yes to cancel the PayTo Agreement and follow the prompts. Click Maybe later if you do not wish to cancel the PayTo Agreement.