Frequently Asked Questions
How do I authorise or decline a PayTo Agreement?
View your PayTo Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreement list.
In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to view your PayTo agreement list.
If you wish to authorise or decline a current PayTo Agreement which has a status of Action Required, click the relevant PayTo Agreement within this list. If you would like to authorise the PayTo Agreement, click Authorise and follow the prompts. If you would like to decline the PayTo Agreement click Decline and follow the prompts.