Frequently Asked Questions
How do I authorise or decline a PayTo Agreement?
View your PayTo Agreements in Internet Banking by clicking ‘Payments’ in the main menu, and then ‘PayTo Agreements’. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreement list.
In the Mobile Banking App, from the main menu visit ‘Pay > PayTo Agreements’ to view your PayTo agreement list.
If you wish to authorise or decline a current PayTo Agreement which has a status of ‘Action Required’, click the PayTo Agreement within this list. If you would like to authorise the PayTo Agreement, click ‘Authorise’ and follow the prompts. If you would like to decline the PayTo Agreement click ‘Decline’ and follow the prompts.