Frequently Asked Questions

If you’ve misplaced your card, you can temporarily deactivate it until it turns up again, using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Tap on Cards at the bottom of the home screen
3. Select your card from the card list
4. Tap on More settings > Card controls
5. Deactivate your card by clicking the toggles off in the Australia and/or International section (to reactivate , just click the toggles back on)

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards Management option from the right-hand side menu
3. Enter your Two-Factor Authentication if/when prompted
4. Lock the card by turning on the Lock this card option (to unlock, just toggle it back off)