Keeping your Internet Banking details safe
Screen scraping, Open Banking and what it means for you
Your security is a top priority for us. That’s why we’ve made an important change to how third-party applications and software can access your Internet Banking. Some services collect banking information by asking for your Internet Banking login and password, then signing in on your behalf to gather data. This practice is known as screen scraping.
Screen scraping requires you to share your login details, so it can increase the risk of fraud, scams and unauthorised account access. To better protect our members, access to Internet Banking via screen scraping is now blocked.
This change is already in effect; it is intentional and part of ongoing security improvements across the whole banking industry.
How this change may affect you
You may be impacted if you use an application or software that asks you to enter your Credit Union SA Internet Banking login and password. This could include some budgeting tools, payment services or financial management apps.
If the app relies on screen scraping, it will no longer be able to connect to your account.
We don’t support password based third party access and won’t be re‑enabling it. This approach helps protect members today and avoids future disruption as security measures continue to improve.
A safer way to connect using Open Banking
Many apps now use Open Banking instead. Open Banking is a government regulated way to securely share banking data without giving your Internet Banking password to another service.
When using Open Banking:
- You do not share your Internet Banking password
- You choose what information is shared
- You can withdraw access at any time
This gives you more control and significantly reduces the risk of your login details being misused.
What to look for when choosing an app
To connect using Open Banking, the app or software provider must be an Accredited Data Receiver.
Accredited providers are approved under Australia’s Consumer Data Right framework and must meet strict security and privacy standards.
You can check whether a provider is accredited on the Australian Government website.
Learn more about Open Banking
If you’d like to learn more about how Open Banking works and why it’s safer, these resources explain it in detail:
- Australian Banking Association: https://www.ausbanking.org.au/priorities/open-banking/
- Consumer Data Right: https://www.cdr.gov.au/what-is-cdr
If you’re having trouble setting up a connection within a third-party app, the app provider is best placed to help. If you have a general Internet Banking question, our team is here to support you.
We’re here to help
📞 Call us on 13 8777
- 8am – 8pm Monday to Friday
- 8am – 2pm Saturdays
For urgent scam or fraud concerns, you can also reach us on 13 8777 (option 3, then option 1) or speak to our Fraud Bureau Service on 1300 705 750.
Frequently asked questions
View all FAQsSome third‑party apps use a method called screen scraping, which requires you to share your Internet Banking login and password. To reduce the risk of fraud, scams and unauthorised access, this type of access is now blocked. This change is intentional and part of broader security improvements across the banking industry.
Learn more about why this change was made in our full article.
These changes are intentional and part of broader security improvements across the banking industry.
Learn more about why this change was made in our full article.
To connect using Open Banking, the app or software provider must be an Accredited Data Receiver.
Accredited providers are approved under Australia’s Consumer Data Right framework and must meet strict security and privacy standards.
You can check whether a provider is accredited on the Australian Government website.
Learn more about third party software in our full article.
INFORMATION YOU SHOULD KNOW
This article is intended as general information only and has been prepared without taking into account the personal financial situation, objectives or needs of the reader. Before acting on this information, you should consider its appropriateness, having regard to your objectives, financial situation and needs. You should always seek professional advice or assistance before making any financial decisions.
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