Our Member Experience Centre is based at 400 King William Street, Adelaide. Our Member Experience Centre staff predominantly perform sales and service roles and play an incredibly important part in delivering our member experience face-to-face and helping our members to do more with their money.
The team in our Member Experience Centre also has a sales and service focus, and deliver our member experience through our phone and digital channels. All staff are trained to deliver our full product range, giving members the answers they’re after so they can do more.
Lending and Credit
Our Lending and Credit team process and manage members’ loan applications, delivering an assured and informed experience for our members. This can include centralised loan approval, documentation and settlement. The Lending and Credit team maintain important relationships with our internal sales team, valuer panel and settlement provider, and coordinate all activities relating to the ongoing management of our loans portfolio. The team’s goal is to deliver an outstanding lending experience for members, proactively keeping members informed throughout the process.
The team in our Member Administration area support our frontline teams in handling the creation of new memberships and provide members’ cards and PINs, among other things. They also coordinate all activities in support of member transactions, such as processing direct-entry and online transactions. Our team is dedicated to delivering outstanding levels of internal and external service, and enhancing our member experience.
Our Credit Control team manages the collection of members’ repayments on Credit Union SA products. A very important part of this job is working with any members in financial difficulty to help them manage their obligations.
The Credit Union SA Finance team is the custodian for the credit union’s own finances, managing financial risks, planning and the credit union’s information and reporting requirements. With a keen eye for detail they make sure performance is on track.
When turning a machine off and on again doesn’t fix it, this is the team that gets our computing and information technology working. They install all our systems and ensure they talk to each other, fix any niggles and provide all staff with daily helpdesk support. They also provide a number of business analysis services and ensure essential member services like Internet Banking and our Mobile Banking App are always open for business.
Risk and Governance
The Risk and Governance team effectively ensures level heads always prevail. They act as the second line of defence to ensure the Credit Union’s risks are identified, managed and/or mitigated, undertake internal auditing activities and provide corporate knowledge resources via documented policies and procedures. They’re also responsible for managing our fraud and dispute services.
This team is responsible for improving our members’ digital banking experience and making it possible for members to conduct their banking 24/7 on the device of their choice. With a passion for innovation, digital is at their core and they’re constantly looking for ways to create deeper connections with our communities and make life easier for our members and staff.
Our dedicated Product team makes sure our product offering remains a compelling proposition for all South Australians – helping members do more with their money. They continuously monitor the marketplace to ensure our products not only remain competitive, but in a lot of cases have fewer fees and better interest rates than most other banks and credit unions in SA.
Our team of Relationship Managers, Mobile Managers and Sponsorship are focused on fostering and developing our relationship with the South Australian education community. The Relationship Mangers maintain the credit union’s relationships with many schools, educator and workplace groups, regularly visiting them and attending their events. The Mobile Mangers take virtually all the services of our Member Experience Centre to members’ homes and workplaces. They can open any account, loan or other product and will happily meet people outside normal business hours.
People & Culture
The People & Culture team has an extremely important job, ensuring we not only recruit great people, but look after them well and keep them in our community for as long as possible. They collaborate and connect with our people to enable them to be more and achieve more for our members and for each other, as well as managing our payroll and professional development activities.
Our communication specialists, PR consultants, journalists and advertising agency all wrapped into one! The Marketing team manages our brand and conceives, develops and implements all our communication and tactical promotional activities across all media.
Our School Community Rewards team work with school communities to help with their fundraising efforts. They introduce Credit Union SA’s products and services to each school community through attendance and participation at school events. School Community Rewards provides a regular financial benefit for schools without the school community (parents, grandparents and educators) having to donate any time or money. That’s a pretty rewarding job!