Member Relationship Consultant
- Casual and Part Time roles.
- Thriving South Australian based Head Office.
- Supportive and high performing team environment.
We C U SA
At Credit Union SA, we are as passionate about our state as the over 54,000 people who choose us for their everyday banking needs. They know that we are here to help them thrive because we are South Australians too! We are a member owned organisation, which means we put our members interests at the centre of what we do, so our focus is on them, their families, and communities.
We use our profits to benefit our members and the local community to help South Australians thrive. That’s our purpose and what we do every day through our partnerships with local organisations such as Zahra Foundation, St John’s Youth Services and Foodbank SA. The education community is also a significant part of our identity, with our School Impact Program offering essential funding for schools. We have pledged $1 million dollars over the next ten years to support future generations in our great state.
Thrive at Credit Union SA
At Credit Union SA, we want you to feel comfortable and empowered in your work. We value and support diverse thinking, collaboration and innovation. We are committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from people of all backgrounds, experience and cultures.
We appreciate people who have integrity, a desire to help others and the motivation to work to their full potential. We love to see our staff grow and succeed in their careers, so they can thrive, and with many of our staff having progressed their careers with us, we think we are doing something right.
We understand that thriving comes in many forms, and we offer a range of benefits for our staff including a free on-site gym, a paid day off to celebrate your birthday, and another paid day off each quarter to help you do the things that fill your cup. That’s 5 extra days of leave, on top of career development opportunities and a range of discounts through our staff banking benefits, with special deals and offers all year round from our partners.
About the Role
We are excited about finding enthusiastic and motivated Customer Service stars to join us who will be their best and take ownership in delivering a great experience to our Credit Union SA Members.
You will be part of a fun, vibrant team focused on managing Member relationships by helping our Members thrive through a people first mindset. This means you will use our systems and processes to guarantee high levels of service and support to help our Members via our Digital and Contact Centre channels (inbound and outbound). You will be accountable for new business generation, conversion of portfolio activities to outcomes, member retention and satisfaction through providing a high standard of quality and compliant service delivery.
Casual and Part time shifts will be rostered Monday to Friday, between 8am and 8pm as well as Saturdays 8am to 2pm.
Responsibilities of this role include but are not limited to the following:
- Provide an exceptional standard of member service leveraging your excellent communication and listening skills in alignment with our brand and values.
- Adhere to and exceed quality assurance standards with a consistent high level of service whilst complying with policies and procedures.
- Proactively develop and maintain a strong knowledge of products, services, processes and digital systems provided by Credit Union SA.
- Deepen Member relationships by exploring opportunities for other Credit Union SA products and services.
- Ensure all Members’ needs are completed and recorded in required CRM in a timely, accurate and professional manner at the end of each interaction.
- Ensure a clear understanding of call and digital communication standards and service level requirements.
- Assume responsibility of own targets, setting strategies to meet them by working closely with your leader to develop coaching and action plans.
About You
You will need to have experience and demonstrated knowledge in the following areas and be able to address the below in your cover/application Letter:
- Customer Service experience with a high level of accuracy and attention to detail gained in a fast-paced role.
- Ability to create and build member relationships through curiosity and rapport building ensuring needs are identified and met.
- Self-motivated with high levels of personal accountability and pro-activity.
- High level of energy and enthusiasm, with a passion for excellence.
- Willingness to grow with the role as experience and expertise grows.
For a copy of the position description, please see below.
In order for your application to be considered for these roles you must be available to attend an Assessment Centre on Tuesday 30 April 2024 from 1:00pm to 4:00pm.
Applications in Microsoft Word or pdf format only should be forwarded to the attention of Steve Newman, Senior Manager People and Development.
As an equal opportunity employer, Credit Union SA has created a workplace that actively seeks to include, welcome and values the contribution of all people. We encourage applications from all suitably experienced individuals.
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Quoting Reference Number: V0289