SLAs
Service Level Agreement
Updated: 20 July 2023
| Action | Business Days |
|---|---|
| Pick up and processing | 7 |
| Conditional approval (Inclusive of pick up & processing) | 8 |
| Formal approval
Once all verifications have been received. | 3 |
| Document preparation | 5 |
Updated: 20 July 2023
| Action | Business Days |
|---|---|
| Pick up and processing | 7 |
| Conditional approval (Inclusive of pick up & processing) | 8 |
| Formal approval
Once all verifications have been received. | 3 |
| Document preparation | 5 |