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New Payments Platform

Australia’s New Payments Platform is coming to Credit Union SA.

Australia’s New Payments Platform is coming to Credit Union SA

And we’re more than a little excited. The New Payments Platform (NPP for short) is going to be a new, faster way for Australian consumers, businesses and government to send and receive money.

The NPP is an industry-wide initiative that will provide Australians with four key benefits missing from current Australian transfers:


You’ll be able to make payments in real-time, with the money you send reaching the recipient’s account in seconds instead of the usual one-to-two day wait time.


Send and receive payments 24 hours a day 7 days a week. You won’t have to worry about business hours or weekends slowing your transfers.

Simple address

Forget BSB and Account numbers, the NPP will allow you to send money to people using a simple identifier known as a PayID. Your PayID can be your mobile phone number, email address or an ABN if you’re a business.


Send more detailed descriptions and remittance information with each of your payments, up to 280 characters.

The NPP will allow real-time processing for payments like wages, bill payments and transfers to friends and family.


The NPP has been developed with security in mind and is certified to the highest data security standards, and will be monitored 24 hours a day, 7 days a week. 

You’ll also have greater certainty when sending money through the NPP, because when you use someone’s PayID to send money you’ll be provided with the name of the person or business it belongs to. So you can rest easy knowing the money you’re sending is going to the right person.

The NPP will be monitored by industry anti-fraud bodies that are committed to the ongoing collaboration and cooperation on standards and industry best practice for fraud protection.  This commitment, coupled with our existing fraud prevention and management capabilities and experience, ensures the integrity of the NPP service is maintained and innocent victims of fraud are protected from losses caused by unauthorised payments.


Osko, which is owned by BPAY, will be the user friendly system we’ll all use to send and receive real-time payments using the NPP. 

For Credit Union SA members, connecting with Osko and the NPP will be easy. Any transfers you make in Internet Banking or one of our Mobile Banking Apps will automatically be sent in real-time, as long as the recipient’s financial institution is part of the NPP. The only difference is you’ll be able to transfer funds using either a PayID or a BSB and account number (as you currently do).

All of our transaction and savings accounts will be NPP ready, so any payments made to you (like wages and transfers from family and friends), will be received in real-time if the sender’s financial institution transmits the payment via the NPP. 

Don’t have our Mobile Banking app yet? You can find out more information and download the app that’s right for your phone. 

We’re very excited about the launch of the NPP later this year, which promises to be the next big advancement in banking, speeding up and simplifying how we all transfer money to one another. Watch this space for more information on the NPP in the future.

Watch Osko in action

For more information on the NPP please refer to the NPP Australia website:

NPP Australia website

Using your Member Number to receive payments?

When the New Payments Platform launches, if you are currently using your Member Number to receive payments to your account, these may be credited to a different account than expected and any payroll splits you’ve set up with us won’t work.

So if you currently have a payroll split or have multiple Credit Union SA accounts receiving one or more payments by Member Number, action on your part is required:

To be ready for real-time payments, here’s what you need to do...

1.  Check if you have any payments coming from a payer(s) using your Member Number as opposed to your Account Number. Payment sources may include:

  • Your salary
  • Centrelink payments
  • Other forms of income
  • Any other funds which are regularly paid into your account

2.  For those payer(s) paying you via your Member Number, provide them with BSB 805-007 and your preferred Account Number instead.

3.  If you would like your incoming payments to be split across other accounts, such as your Home Loan or Netsave Account etc., then you will need to set up Scheduled Payments within Internet Banking from your preferred account nominated above in Step 2: select Transfer and bills > Pay member > Select date > Frequency > Set Schedule

Alternatively, if you don’t use Internet Banking you can call us on (08) 8202 7777 or visit your local branch and we’ll help you get everything sorted.

New Payment Platform FAQs

  • What can the New Payments Platform do?

    Key benefits include:

    Speed: the ability to make payments in real time, with close to immediate funds availability to the recipient.

    24/7 availability: the ability to make and receive low-value payments 24/7 outside normal banking hours.

    Data enriched: the ability to send more complete remittance information with payments.

    Simple Addressing: A system to more easily address retail payments to any recipient using their phone number, email address, ABN or organisational identifier.

    Additional features will become available overtime with the development of new overlay services.

  • Is the NPP safe?

    Yes. Protecting our members' funds is of paramount importance to Credit Union SA. Payments made through the NPP will enjoy the same high levels of security which Credit Union SA is renowned for. Some of the protections in place include:

    Factor 2 Authentication - a two-step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.

    24/7 Fraud Monitoring - Credit Union SA will ensure that all NPP transactions are monitored 24/7. You will be contacted if we suspect you have been the victim of fraud.

  • How do I know I am sending money to the right person?

    NPP payee-validation functionality will allow you to see the short-name information of the person or business you’re intending to send money to, so you know your payments are going where they should.

  • Can someone else register my details (mobile, email) as their PayID?

    Only the owner of the device can register it as a PayID, as it will require Authentication in the form of a code sent to the phone number or email address provided to complete the registration.

  • What if I send the money to the wrong person?

    There are processes/procedures in place to deal with “Mistaken Payments”, if you have made a mistaken payment you need to call Credit Union SA immediately so we can attempt to recover the funds for you.

  • If someone knows my PayID, can they use it to commit fraud?

    No, as a PayID is only used to receive funds, not send them.

  • Am I responsible for Fraud?

    If you did not contribute to the Fraud then you are not responsible. For that reason it is essential you do not tell anyone your Internet Banking login details/passwords.