Osko by BPAY Pay and get paid faster

New Payments Platform FAQs

• Is the NPP safe?

  Yes. Protecting our members' funds is of paramount importance to Credit Union SA. Payments made through the NPP enjoy the same high levels of security which Credit Union SA is renowned for. Some of the protections in place include:

  Two-factor Authentication (2FA)	Two-factor Authentication is a process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested. Read more about Two-factor Authentication on the Stay Smart Online website.
  24/7 Fraud Monitoring	Credit Union SA will ensure that all NPP transactions are monitored 24/7. You will be contacted if we suspect you have been the victim of fraud.

• How do I create a PayID?

  Your PayID can be created through Internet Banking or on the Mobile Banking App. Watch the registration process on our New Payments Platform page.

   

• Where can I use my PayID?

  Your PayID can be given to other people for them to make NPP payments to you.

  Another party’s PayID can be used to make NPP payments to them via your mobile or Internet Banking. PayID is supported by a large and growing list of financial institutions.

• How do I know I am sending money to the right person?

  PayID payee-validation functionality allows you to see the short-name information of the person or business you’re intending to send money to, so you know your payments are going where they should.

• Can my PayID be used to take money out of my account?

  No it cannot. Your PayID can be used to receive an NPP payment, but a PayID cannot be used to take money out of your account.

• Can my PayID be locked?

  Yes, your PayID can be locked by Credit Union SA for a number of reasons such as:

  • If we suspect suspicious activity relating to the use of your PayID. This is to prevent the misuse of your PayID.
  • PayIDs are locked if they have not been used for 10 years.

• What if I no longer choose to use my PayID?

  You should close or lock your PayID when you no longer wish to use it, which you can do through Internet Banking or our Mobile Banking App. A PayID which is locked or closed will not receive payments to financial accounts.

• How do I know I am sending money to the right person?

  PayID payee-validation functionality allows you to see the short-name information of the person or business you’re intending to send money to, so you know your payments are going where they should.

• View more FAQs