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Internet and Phone Banking

Internet Banking

To login to Internet Banking, just click on the red LOGIN button or padlock (for mobile devices) in the top right hand corner of your screen. 

Internet Banking User Guide  Internet Banking Site Map
Internet Banking Introduction  Upgrade your browser

Internet Banking allows you to:
  • check balances
  • view your transaction history
  • view your statements
  • transfer funds
  • pay bills with BPAY
  • change your PIN
  • view your payroll details and interest earned
  • manage auto transfers
  • apply for a credit card
  • apply for a Netsave Account
  • update your details
  • report a lost or stolen card
  • register for eStatements.

Phone Banking

Just ensure you have your Credit Union SA membership number and Phone Banking access code handy.

Phone Banking allows you to:
  • 24hr access when you call us on 1300 134 636
  • check all your account balances
  • transfer funds between accounts under the same Credit Union SA membership number
  • transfer funds to another Credit Union SA member’s account
  • pay bills using BPAY
  • check the last 10 transactions on any of your accounts
  • check total interest receipts for the current and previous tax years.

An easy to understand guide to Credit Union SA's Internet Banking.

  • What is Internet Banking?

    If you like the convenience of being able to manage your money at any time online, internet banking is the facility that allows you to do this.

    You can:

    • Check balances and transaction histories
    • View statements
    • Transfer funds and manage auto transfers
    • Pay bills with BPAY
    • View your payroll details and interest earned
    • Apply for a loan, credit card or an online savings account
    • Update your contact details and much more.

     

  • Why should I use Internet Banking?

    • It is secure and safe - Credit Union SA is committed to keeping you safe while transacting with us online. Industry standard encryption ensures you can feel confident in our technology and processes.
    • It saves time - Pay bills, transfer funds, make a telegraphic transfer anytime, anywhere
    • Convenient 24/7 banking - Out for dinner with friends and need to check your balance or transfer funds? Access your accounts quickly and easily from your smartphone.
    • More helpful - We have added a ‘Transaction List Search‘ facility to enable you to find specific transactions quickly and easily. Far less frustrating than scrolling through your statements!
    • Forgot your password? - Now you can simply yet safely reset it via the secure ‘Forgot Password’ facility.
  • How do I register for Internet Banking?

    You can register for Internet Banking by calling our Member Contact Centre or by visiting your nearest branch. You will be given a default password at the time.

    Alternatively, you can complete the New Accounts and Access Services form and return to one of our branches.

    Once Internet Banking has been set up on your membership you will receive a letter advising you that you need to ring 8202 7777 to obtain your default password.

    Your default password will allow you to log into your Internet Banking via the Internet Banking log on button, located on the right hand corner of every page of this website.

    For security reasons, the first time you log on you’ll be required to change the Password we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either.

    Learn more about Internet Banking security.

  • How do I log onto Internet Banking?

    To use Internet Banking, select the LOGIN button located in the top right hand corner of the Credit Union SA website.

    Enter your member number and Internet Banking password in the spaces provided. Your member number can be found on the bottom left hand corner of your card.

    The first time you use Internet Banking you will be prompted to change your password and accept the terms and conditions of use.

    If you have forgotten your password and have a mobile number registered against your membership select the ‘Forgot Password’ link on the Internet Banking Log In screen.Alternatively call the Member Contact Centre on 8202 7777.

  • How do I increase my daily limits in Internet Banking?

    This can not be done via Internet Banking.  You will need to call the Member Contact Centre on 8202 7777.

  • How do I access Internet Banking if I have been locked out or forgotten my password?

    If you’ve forgotten your Internet Banking password, simply click on the ‘Forgot Password’ link under the Login button on the Internet Banking Login page and follow the prompts.

    Note: to use this service, you must have a mobile number or VIP device already established on your membership. If you have not set this up call us on 8202 7777.

  • What is VIP Security and Tokens?

    VIP (VeriSign Identity Protection) Security is the highest level of security we offer for Internet Banking.

    You must register for VIP Security if you wish to permanently increase your limits for transfers to other financial institutions, and/or BPAY payments made through Internet Banking.

    VIP Security provides an additional layer of security to help protect you from unauthorised use of your accounts via Internet Banking and is made up of the following two options:

    • VIP Access for Mobile; and

    • VIP Security Token.

    These options are referred to as VIP Security credentials. Both credentials generate secure one-time codes that can be used to authorise restricted transactions and protected functions in Internet Banking.

    You must have either VIP Access for Mobile or a VIP Security Token to register for VIP Security.

    VIP Access for Mobile is a free application that you can download from vipmobile.verisign.com to your mobile phone. VIP Access may not be available for some mobile phone brands or models. After downloading VIP Access for Mobile, your mobile phone can generate a secure one-time code.

    VIP Security Tokens are devices that generate secure one-time codes.  You can obtain a VIP Security Token from us. Alternatively, if you have an existing VIP Security Token issued by someone other than us, such as an online merchant or another financial institution, you may be able to register the token for use with us, providing it is a VIP Token.

    You must register your VIP Security credential (VIP Access for Mobile or Token) via Internet Banking.  A VIP Security credential can be registered against more than one Credit Union SA membership.

  • What is Factor 2 Authentication?

    Factor 2 Authentication is a requirement for Internet Banking- It is a two step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.

    Factor 2 Authentication will only need to be completed once in an Internet Banking Session.

  • How do I stop my browser from saving my Internet Banking password?

    Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging onto Internet Banking.

    If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

    For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

How to register

  • You can register for Internet Banking by calling our Member Contact Centre or by visiting your nearest branch. You will be given a default password at the time.
  • Alternatively, you can complete the New Accounts and Access Services form and return to one of our branches.
  • Once Internet Banking has been set up on your membership you will receive a letter advising you that you need to ring 8202 7777 to obtain your default password.
  • Your default password will allow you to log onto Internet Banking via the red Internet Banking LOGIN button, located on the right hand corner of the website.

For security reasons, the first time you log on you’ll be required to change the Password we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either. Learn more about Internet Banking security.

Internet Banking User Guide

How we can help

An easy to understand guide to Credit Union SA's Internet Banking.

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Utilising all the best functionality of our website and Internet Banking services.

Get answers to the most common Internet Banking questions.

 For full terms and conditions, please review our disclosure documents.