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Insurance

Make a claim

How to claim 

To lodge a Home or Motor insurance claim

Online, any time

A convenient way to lodge a Home or Motor insurance claim is via the online claim form. You can commence submitting your Home or Motor insurance claim notification 24 hours a day, 7 days a week.

All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.

  •  Secure form
  •  No phone queues
  •  Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims service

You can call the claims hotline on 1300 555 030 and a consultant will help you commence the claims process.


Health Insurance

You can claim online through the Health Partners website, via their mobile app or submit a claim form.


Travel Insurance

Important travel alert: The Allianz Global Assistance Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online. Our Travel Insurance policies do not cover claims related to COVID-19, read our FAQs or Smartraveller.

You can claim online, email [email protected] or call 1300 725 154.    

24-hour Emergency Travel Assistance Hotline

Emergency help is also available 24/7 if you find yourself in difficulty during your trip overseas. Staff are expertly trained and multilingual staff are available. If you need assistance, call:


Boat Insurance

You can call 1300 00 CLUB (2582) or claim online.

Make a claim

Make Car and Home insurance claim online

Online claim form

Make a Home, Contents, Motor and Landlord Insurance claim by phone

Call 1300 555 030

Make a Travel Insurance claim by phone

Important travel alert: The Allianz Global Assistance Travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online. Our Travel Insurance policies do not cover claims related to COVID-19, read our FAQs or Smartraveller.

Call 1300 725 154

Make a Boat Insurance claim by phone

Call 1300 00 CLUB (2582)

Learn more

Get protection for your home buildings and your contents by combining buildings and contents covers on the one policy.

Allianz Motor Insurance through Credit Union SA has a great range of features and benefits designed to suit customers with different needs.

Choose from four levels of Travel Insurance cover including Comprehensive, Domestic, Essentials and Multi-Trip plans.

Protect your investment property and landlord’s contents from insured events such as theft, fire, storm and malicious damage.

Credit Union SA Ltd ABN 36 087 651 232, AFSL/Australian Credit Licence 241066 arranges this insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No 234708 (Allianz). 

Pleasurecraft Insurance is issued by Club Marine Limited ABN 12 007 588 347 AFSL No. 236916 as agent for the insurer Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL No. 234708 (‘Allianz’). Credit Union SA Ltd ABN 36 087 651 232 AFSL/Australian Credit Licence Number 241066 arranges this insurance as agent for the insurer Allianz.

Travel insurance is arranged by Credit Union SA Ltd ABN 36 087 651 232  AFSL/Australian Credit Licence 241066. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 

We do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement and key fact sheets available from creditunionsa.com.au/terms-and-conditions or by calling (08) 8202 7777. If you purchase insurance through us, we receive a commission that is between 0% and 30% of the premium. Ask us for more details before we provide you with services.