Make a claim
How to claim
To lodge a Home or Motor insurance claim
Online, any time
A convenient way to lodge a Home or Motor insurance claim is via the online claim form. You can commence submitting your Home or Motor insurance claim notification 24 hours a day, 7 days a week.
All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.
- Secure form
- No phone queues
- Immediate confirmation number for your reference
Over the phone - 24 hours a day, 7 days a week claims service
You can call the claims hotline on 1300 555 030 and a consultant will help you commence the claims process.
24-hour Emergency Travel Assistance Hotline
Emergency help is also available 24/7 if you find yourself in difficulty during your trip overseas. Staff are expertly trained and multilingual staff are available. If you need assistance, call:
- within Australia on 1800 010 075
- while overseas via local operator (reverse charges) on +61 7 3305 7499.
Credit Union SA Ltd ABN 36 087 651 232, AFSL/Australian Credit Licence 241066 arranges this insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No 234708 (Allianz).
Credit Union SA is an Agent of Club Marine Limited (“Club Marine") ABN 12 007 588 347, AFSL 236916. Club Marine is an agent of the insurer Allianz Australia Insurance Limited (“Allianz”) ABN 15 000 122 850 AFSL 234708 and is a member of the Allianz Group. Club Marine is authorised by Allianz to enter into contracts of Pleasure Craft Insurance on their behalf under binder as if it were the insurer. We are authorised by Club Marine to enter into contracts of insurance on its behalf. We and Club Marine do not act on your behalf.
Travel insurance is arranged by Credit Union SA Ltd ABN 36 087 651 232 AFSL/Australian Credit Licence 241066. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708
We do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement and key fact sheets available from creditunionsa.com.au/terms-and-conditions or by calling (08) 8202 7777. If you purchase insurance through us, we receive a commission that is between 0% and 30% of the premium. Ask us for more details before we provide you with services.