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Help and support

Member feedback

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At Credit Union SA we're firm believers that continual improvement is impossible without regular, honest feedback from our members. So please, don't hesitate to:

General enquiries form Call us (08) 8202 7777

Dispute resolution

If you raise a grievance with us informally through any of the avenues above, rest assured we'll do everything we can to resolve it to your satisfaction.

However, if you're unhappy with the outcome, we encourage you to put your concerns in writing to the: 

Disputes Resolution Officer
Credit Union SA
GPO Box 699
Adelaide SA 5001

Or by emailing [email protected] with attention to the Dispute Resolution Officer.

If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Australian Financial Complaints Authority (AFCA).

The AFCA is 100% independent and will fully investigate your complaint and our handling of it, at no cost to you. Their contact details are:

How we can help

Call or visit us, or contact us online using Web Chat, Secure Mail or our enquiry forms.

We believe helping South Australians do more with their money helps to build a brighter future for us all.

Offering the same services as a bank but our highest priority is not to deliver big profits for shareholders. Credit Union SA proudly complies with the Customer Owned Banking Code of Practice.

To maximise the effectiveness of our Social Responsibility program we always choose to support SA organisations helping their communities through a local or an education focus.