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Why am I not receiving a One Time Password (OTP)?

There may be a few reasons why you’re not receiving an OTP, which could include:

  • You don't have active Internet Banking, Push Notifications or Internet Banking alerts activated.
  • We don't have your current mobile phone number or email address - you can check this from Internet Banking.
  • You entered the incorrect member number into our authentication to share page.
  • The consent process was not completed with the Data Recipient, and you were not directed to our authentication to share page. 

Please call us on (08) 8202 7777, if you need help receiving an OTP.

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