Credit Union SA's new Visa Debit Card design
We're excited to launch our new updated look and feel Visa Debit Card.
The new, sleek, all black card has several upgraded features including recycled material, better accessibility for visually impaired members and increased durability.
You will notice that your card number and member number will now be found on the back of the card, but the new design won’t impact the way you can use your card. You can still access your money wherever and whenever you want. Find more information on Visa Debit Cards.
Benefits of our new card design
The new Visa Debit Card is made up of 82% recycle PVC (Polyvinyl chloride) minimising our impact on the environment with each card.
Our cards continue to be designed, made and manufactured in Australia, helping to support Australian businesses.
The new card design offers more accessibility for anyone who is vision impaired, with a tactile indent located on the bottom of the card. This will help members distinguish between different cards and assist with transactions.
We got rid of the plastic wrapping and opted for a matte satin finish. This option is more durable, making it less likely to peel or get grubby overtime.
FAQs
Existing members will be sent the new card design when your current Visa Debit Card expires.
New members will receive the card when joining.
The new card design will start being issued from November 2024.
Due to different technical requirements, the Digital Wallet has been updated first, from 1 October 2024.
The card design will be updated in Internet Banking and the Mobile Banking App in November 2024.
This means that your physical card may still be orange, but you will see a black card when you use the Digital Wallet or login to Internet Banking and the Mobile Banking App. It’s nothing to worry about!
Your member number is now located on the back of your card, under the expiry date.
No, you will have the same card number that you currently have.
No, as the card numbers are the same, your direct debits should work as they always have. If you have a new card issued however, your expiry date may have changed so you may need to contact any suppliers to update this as you normally would when receiving a new card.
Also known as an e-wallet, or mobile wallet, Digital Wallets can be used to pay for purchases with your Visa Debit Card when loaded into a smart device that has mobile payment systems enabled. Basically, a Digital Wallet will eventually contain everything you currently have in your purse/ wallet (excluding cash) all stored in the one convenient location via an application on your smart device.
Yes. You can have a combination of apps on your smart device. Members can register their Visa Debit Card or Visa Credit Card in mobile payment apps and continue using our Credit Union SA Mobile Banking App.
Flexible banking
How we
can help
Contact us
You can contact us by calling us, visiting us, making an appointment, or using Secure Mail.
Call us
We’re here to answer any questions you might have – make sure you have your Access Code ready!
Visit us
400 King William Street, Adelaide has self-service options available to make your life easier.
Mobile Lending Managers
Our Mobile Lending Managers can help our members by phone or email, with video calls now available.
INFORMATION YOU SHOULD KNOW
This article is intended as general information only and has been prepared without taking into account the personal financial situation, objectives or needs of the reader. Before acting on this information, you should consider its appropriateness, having regard to your objectives, financial situation and needs.