Confirmation of Payee (CoP) is an industry‑wide service and initiative of Australian Payments Plus (AP+) to help protect people and businesses from fraud, scams and mistaken payments, supporting them to keep their money safe.
CoP checks account details, giving you greater confidence that your money is going where you intend it to. Before you hit ‘Continue’, we’ll show a simple match outcome so you can decide whether to proceed, double‑check, or stop the payment.
When you enter an account name, BSB and account number, the details are checked against records held by the recipient’s bank, and you’ll see one of these match outcomes:
Possible outcomes:
These on‑screen results are designed to help you catch errors and potential scams, based on the account details you entered before the payment is made.
- Match – The account details match the bank records of the intended recipient.
Note: A Match result does not guarantee the payment purpose is legitimate, always verify unexpected or changed payment details via a trusted number or channel. - Close match – The account details closely match the bank records of the intended recipient (e.g., name is similar, but not exact (“Sandy” vs “Mandy”)). Double‑check the exact legal or account name with the payee (initials, middle names, trading vs legal names can differ).
- No match – The account details do not match the bank records of the intended recipient. Stop and verify. Contact the payee on a trusted number or channel. If you suspect a scam, do not pay.
- Error – The service couldn’t confirm the account details at the time. Contact the intended recipient to confirm the account details.
- Account Not Found – The service could not find the account. Please check the BSB and account number are correctly entered.
- Inactive Account – The account details provided belong to an account that is no longer active. Contact the intended recipient to confirm the account details.
Why it matters
The CoP service is part of the Australian banking sector’s Scam‑Safe initiatives and is designed to add an additional layer of protection to help give you piece of mind.
- CoP helps stop payment‑redirection scams (like fake invoices) by alerting you if the account details don’t match.
- CoP reduces mistakes when setting up new payees.
- CoP gives confidence that your money is going where you intend it to go.
Privacy and security
All CoP information is passed securely between financial institutions to ensure your data remains safe. The account name, BSB and account number you’ve entered is matched with the account details held by the recipient’s bank, and an outcome is displayed.
In case of ‘No Match’ results, the recipient’s name will not be displayed, unless it is a business or government organisation, thus helping protect everyone’s privacy while improving safety.
Extra scam‑safe tips
You should independently verify any request to change bank details. You should not share one‑time passcodes or Secure SMS codes with anyone who
contacts you. Credit Union SA will never ask for these codes over the phone. If in doubt, hang up and call us on a verified number.
Support
If you think you’ve been scammed or are presented with ‘No match’ after entering in the recipient’s details and something feels wrong, contact us immediately:
- Call: 13 8777 (within Australia) or +61 883180777 internationally
- Visit: 400 King William Street, Adelaide SA
- General enquiries & FAQs: creditunionsa.com.au/help-and-support/faqs
If you have scam or fraud concerns? Please contact our Financial Crimes Team on 13 8777 (option 3, then option 1) or speak to the Fraud Bureau on 1300 705 750.
Frequently asked questions
View all Confirmation of Payee FAQsYou don’t need to do anything extra CoP is already built into our Mobile Banking App and Internet Banking. Whenever you make a payment using a BSB and account number, or you update an existing payee, we’ll automatically show you the match result before you finalise the payment. This will help you feel confident that your money is going where you intend it to go.
CoP will check account details for all first-time payments and when an existing saved payee is updated.
There are no additional fees when using CoP match results as part of your payment setup.
If you are receiving money into your personal account, the person who’s paying you will be shown the account name only if the account details they have entered is a match or a close match. If any of these details are incorrect, the name will not be shown to protect your privacy.
If you are a business or government organisation account receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
Account ‘Match’ means the details you’ve entered match the bank records of the intended recipient.
‘Close match’ means the details you’ve entered closely match the bank records of the intended recipient. ‘
No match’ means that the details you entered do not match the bank records of the intended recipient.
‘Error’ means that the CoP service can not confirm that the account details you have entered match the intended recipient.
Yes, unless the response is ‘Account no longer active’ or ‘Account not found’. CoP will never stop you from completing a payment. However, we encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve.
Eligible members may request to be opted-out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact us on 13 8777 or visit our branch.
INFORMATION YOU SHOULD KNOW
This article is intended as general information only and has been prepared without taking into account the personal financial situation, objectives or needs of the reader. Before acting on this information, you should consider its appropriateness, having regard to your objectives, financial situation and needs. You should always seek professional advice or assistance before making any financial decisions.