Optus Data Breach

If you’re concerned about scams following the recent Optus data breach, then there are simple things you can do to stay safe and up the security on your debit cards, credit cards and accounts.

Top tips to keep yourself safe

• Look out for any suspicious or unexpected activity across your online accounts, including your bank accounts. Make sure to report any fraudulent activity immediately to the related provider.
• Look out for contact from scammers who may have your personal information. This may include suspicious emails, texts, phone calls or messages on social media.
  
• Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.
  
• If people call you posing as a credible organisation and request access to your computer, always say no.

More information is available through the Australian Cyber Security Centre.

Other steps you can take to protect yourself

Lock, block and control your card

Our Mobile Banking App has a range of security features to keep you in control.

Just by selecting 'Card management' from the drop-down menu, you’ll be able to:

• Change your card PIN
• Lock your card temporarily if it’s lost or stolen
• Block online purchases
• Block international transactions.

Find out more

Set up alerts

You can turn on alerts using the Mobile Banking App and we’ll instantly notify you when a:

• Direct debit is taken from any of your accounts
• Direct credit is applied to any of your accounts
• Transaction is made on your Credit Union SA Visa debit or credit card.

Find out more

Keep an eye on your account

It’s important to regularly check your transaction history using the Mobile Banking App or Internet Banking. This way you can keep an eye out for anything unusual or suspicious and report it immediately.

Activate Two-factor Authentication (2FA) for an extra layer of security

2FA provides you enhanced security as it makes it harder for someone else to access your online accounts. We offer:

Secure SMS

To give you an extra layer of security, register for our Secure SMS service in Internet Banking.

Once registered we will send you a one-time passcode which must be entered to complete a restricted transaction or function in Internet Banking such as paying someone new, card management or updating contact details.

Symantec VIP

We offer free Symantec VIP to help protect your bank account from online fraud. You’ll need to be registered for Secure SMS before registering for Symantec VIP.

The Symantec VIP Access app works by generating one-time security codes on your phone, tablet or computer that you can use to identify yourself when using Internet Banking to pay someone new or change your details.

Using Symantec VIP is more secure than getting your codes via Secure SMS because with Symantec VIP, you are protected from mobile porting.

Check your payment limits

Take a look at your transfer, BPAY and International money transfer limits, to make sure they are suitable for your needs. If you don’t need to make any large transfers or payments, it might be worthwhile reducing them.

Update your contact details

Through 24/7 monitoring of your accounts, we can detect fraud or unauthorised use. If we notice any suspicious activity, staff from our Fraud team or Fraud Bureau Service will contact you by phone, text, email, or mail to confirm you have authorised a transaction. To ensure you receive these notifications, please make sure your contact details are up to date.

Spotted something unusual?

If you've been the victim of fraud, you’ll need to let us know straight away so we can secure your account.

Here’s how:

• Call us on 13 8777
• Monday to Friday 8am – 8pm (ACST)
• Saturdays 8am – 2pm (ACST)

Outside of these hours you can report card or Osko fraud to our 24/7 Fraud Bureau Service on 1300 705 750.