Increasing our Mobile and Internet Banking defences

To keep you and your data safe, we’ve increased our cyber security activity and Mobile and Internet Banking defences. Including:

Internet Banking validation

We have introduced new AI strategies to validate anyone trying to log into Internet Banking. When accessing Internet Banking you may see a white screen appear after entering your credentials, this is the verification process occurring. You may also be prompted to submit a reCAPTCHA form.

Geo blocking

To combat possible risk there will be geographical restrictions on accessing our Mobile Banking App and Internet Banking from countries on the Foreign Affairs sanctions list. You can view the full list by visiting the Department of Foreign Affairs and Trade website at dfat.gov.au.

How will these updates impact you?

If you’re using older versions of internet browsers, then you may run in to trouble accessing Internet Banking. Please make sure you have updated your browser to a more recent version. If you’re still having trouble, please get in touch.

Geo Blocking should have limited implications for you unless you’re trying to use our Mobile Banking App or Internet Banking from one of the listed sanctioned countries. If you’re planning to travel to one of the listed locations, please let us know.

As of 5 January 2022 currently supported browsers include:

Other steps you can take to protect yourself

Lock, block and control your card

Our Mobile Banking App has a range of security features to keep you in control.

Just by selecting 'Card management' from the drop-down menu, you’ll be able to:

• Change your card PIN
• Lock your card temporarily if it’s lost or stolen
• Block online purchases
• Block international transactions.

Find out more

Set up alerts

You can turn on alerts using the Mobile Banking App and we’ll instantly notify you when a:

• Direct debit is taken from any of your accounts
• Direct credit is applied to any of your accounts
• Transaction is made on your Credit Union SA Visa debit or credit card.

Find out more

Activate Two-factor Authentication (2FA) for an extra layer of security

2FA provides you enhanced security as it makes it harder for someone else to access your online accounts. We offer:

Secure SMS

To give you an extra layer of security, register for our Secure SMS service in Internet Banking.

Once registered we will send you a one-time passcode which must be entered to complete a restricted transaction or function in Internet Banking such as paying someone new, card management or updating contact details.

Symantec VIP

We offer free Symantec VIP to help protect your bank account from online fraud. You’ll need to be registered for Secure SMS before registering for Symantec VIP.

The Symantec VIP Access app works by generating one-time security codes on your phone, tablet or computer that you can use to identify yourself when using Internet Banking to pay someone new or change your details.

Using Symantec VIP is more secure than getting your codes via Secure SMS because with Symantec VIP, you are protected from mobile porting.