To protect your banking information, we’ve strengthened security in our Internet Banking platform. As a result, third‑party apps and software can no longer connect to accounts using your Internet Banking username and password.
This applies to all third‑party services, including budgeting apps, finance tools, and accounting software. Any third‑party app that connects to your account must now do so using Open Banking, also known as Consumer Data Right.
If you don’t currently use third‑party apps or software with your account, you don’t need to do anything.
Why can’t my accounting or budgeting software connect to Internet Banking anymore?
We’ve strengthened security in Internet Banking, which blocks third‑party services that rely on logging in with your username and password. This is expected behaviour and helps protect your account.
Is something broken?
No. Nothing is broken. This change is intentional and part of ongoing security improvements across the banking industry.
How can third‑party apps connect to my account now?
Third‑party apps can only connect to your account using Open Banking. This is a secure, government‑regulated way to share banking data without giving your login details to another service.
To connect using Open Banking, the app or software provider must be an Accredited Data Receiver.
You can check whether a provider is accredited on the Australian Government website.
What is Open Banking and is it safe?
Yes. Open Banking is a government‑regulated way to securely share banking data.
- You do not share your Internet Banking password.
- You choose what data is shared.
- You can withdraw access at any time.
To learn more, visit https://www.ausbanking.org.au/priorities/open-banking/ or https://www.cdr.gov.au/what-consumer-data-right
Can Credit Union SA turn access back on the old way?
No. We don’t allow password‑based third‑party access. This helps protect members and reduces future disruption as security continues to improve, such as the introduction of Two Factor Authentication.
Will this stop working again if security is increased further?
No. Open Banking continues to work even when stronger security measures, such as Two Factor Authentication, are enabled.
Who can help if I’m having trouble?
If you’re having trouble setting up the connection within a third‑party app, that provider is best placed to help. If you have a general Internet Banking question, we’re happy to assist.
For step-by-step instructions on how to use your Business Banking account check out our user guide.
We’re here to help
If you have questions or need support using the refreshed Internet Banking:
📞 Call us on 13 8777
- 8am – 8pm Monday to Friday
- 8am – 2pm Saturdays
For urgent scam or fraud concerns, you can also reach us on 13 8777 (option 3, then option 1) or speak to our Fraud Bureau Service on 1300 705 750.
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We're here to help
Contact usIf you have questions or need support, you can call us on 13 8777 from 8am – 8pm Monday to Friday and 8am – 2pm on Saturdays.
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This article is intended as general information only and has been prepared without taking into account the personal financial situation, objectives or needs of the reader. Before acting on this information, you should consider its appropriateness, having regard to your objectives, financial situation and needs. You should always seek professional advice or assistance before making any financial decisions.