Our Transaction Accounts
Frequently asked questionsView all Accounts FAQs
You can notify us using your Mobile Banking App or Internet Banking.
Mobile Banking App
Select ‘Overseas Travel’ from the drop-down menu, then ‘Travel notifications’ and follow the prompts.
Select ‘Cards’ from the top navigation menu, then click ‘heading overseas’ and follow the prompts.
Alternatively, you can call us on (08) 8202 7777 or visit us at 400 King William Street, Adelaide.
We’ll then be able to make educated assessments as to the legitimacy of your financial transactions and notify you immediately if any suspicious activity takes place, whether abroad or locally.
*We do not charge any fees when using ATMs within Australia. However, some ATM operators may charge a fee to process your transaction or balance enquiry. If withdrawing cash overseas a fee may be charged by the ATM operator and the details will be disclosed at the time of the transaction or enquiry. Other fees and charges may apply. This is general advice only and you should consider the terms and conditions before determining whether any of our products are suitable to your situation.
As a member of Credit Union SA, you have access to a unique Access Code, which will enable us to verify your identity and ensure that it's only you who accesses your funds and personal information.
Using your Access Code you are able to quickly:
- Receive any information about account(s)
- Check your balances and transactions
- Open a new account
- Advise us how you wish us to deal with a maturing Term Deposit
- Change or cancel periodical payments
- Rearrange existing payroll deduction authorities
- Transfer funds between your accounts or to an external account
- Stop payment on a cheque
- Change any personal details.
If you don't yet have an Access Code, you can download the form and return to our branch.
You can view your eStatements using your Mobile Banking App or Internet Banking.
Mobile Banking App
Go to ‘eStatements’ in the drop-down menu, then ‘View eStatements’ and choose from the list.
Go to ‘Accounts’ on the top navigation bar, then ‘eStatements’ and choose from the list.
You can contact us by calling us, visiting us, making an appointment, or using Secure Mail.
We’re here to answer any questions you might have – make sure you have your Access Code ready!
400 King William Street, Adelaide has self-service options available to make your life easier.
Mobile Lending Managers
Our Mobile Lending Managers can help our members by phone or email, with video calls now available.
INFORMATION YOU SHOULD KNOW
Android, Google Pay, and the Google Logo are trademarks of Google LLC. Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.
The target market for this product can be found within the product’s Target Market Determination (TMD), available at creditunionsa.com.au/legal/terms-and-conditions/target-market-determination
We do not charge any fees when using ATMs within Australia. However, some ATM operators may charge a fee to process your transaction or balance enquiry. If withdrawing cash overseas a fee may be charged by the ATM operator and the details will be disclosed at the time of the transaction or enquiry. Other fees and charges may apply.