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What we do to protect you

Fraud Bureau Service

Operated by trained fraud specialists, the Fraud Bureau Service (FBS) provides our members with around-the-clock protection against fraudulent transactions, 365 days a year. 

If a transaction is identified as suspicious, an FBS specialist will contact you between 7.00am and 10.00pm (SA time) to query its legitimacy. If you’ve had fraud on your account, they will immediately place blocks and commence an investigation.

If they're unable to contact you, they'll make a decision on whether the transaction is suspicious, based on a number of factors. They may place a temporary block on your account, just to be on the safe side, until you can be reached.

For suspicious activity which takes place between 10:00pm and 7:00am, the Fraud Bureau Service will:

  • Send you an SMS between 7:30am and 8:30am saying:

Please contact Card Monitoring on 1300 705 750 / +61 2 8299 9534, option 3, to confirm card transactions. Do not reply. Credit Union SA Limited.

  • Send you a reminder SMS in the afternoon if you have not responded.

Security-WidePic Get in touch

How to validate our call

If you receive a call from the FBS, you'll be provided with a unique reference number. You will then have the option of confirming the legitimacy of the call by visiting this page of our website to find the number below:

1300 705 750

This will connect you with the FBS team. You will then be required to quote the unique reference number you were given.

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Important information to know: You will never be asked to provide your Access Code, card number or Internet Banking password.

Further information

To learn more about our FBS, call (08) 8202 7777. Or for more information about protecting your personal information and accounts check out our security centre.

Take a closer look at what we do to help keep you safe and secure.