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Internet and phone banking

10 steps to protect your online accounts

Aside from the obvious imperative of ensuring our systems remain resistant to unlawful access – which we’re constantly working to ensure – secure Internet and Phone Banking is almost entirely a matter of protecting your passwords.

So with that in mind, here are our top 10 steps for doing so:

  1. Ensure your passwords aren’t based on personal information that could be easily discovered or guessed, such as your date of birth.
  2. Change your passwords at least every two months, and never use the same one for each system.
  3. Change your Internet Banking password immediately on a non-infected device if your computer has been infected with a virus or malicious software.
  4. Never record your passwords and store them in an unsecure place.
  5. Always type "creditunionsa.com.au" into your browser when accessing Internet Banking and you can set up a ‘Favourite” when you have done this, and NEVER click on links in emails claiming be an Internet Banking link.
  6. If using a public computer, ensure your private details are protected and remember to log off at the end of your session.
  7. When making payments online, look for a "padlock" icon in your web browser to indicate the site is secure.
  8. Never supply your account or card details online unless you have initiated the transaction.
  9. Never follow a link in an email asking for your account or card details.
  10. Activate the email confirmation option for Internet Banking transactions to help monitor your account.

Verified by Visa (VbV)

Verified by Visa (VbV) is an online service developed by Visa to make internet transactions safer by authenticating a cardholder's identity when you make a purchase from a participating retailer.

Visa Debit Card Visa Credit Card

For more information

To learn more about our Internet and Phone Banking security measures, call 8202 7777.

Refer to our Frequently Asked Questions.

Or for more information about protecting your personal finances more generally, visit:

How we can help

Round the clock credit card protection.

We’re absolutely committed to keeping your money safe and secure.

Quickly and easily manage your finances 24/7 from anywhere.

Get the answers to our most Frequently Asked Questions.