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How to report and replace your lost or stolen cards

If you’ve misplaced your card, you can temporarily deactivate it until it turns up again, using Internet Banking or your Mobile Banking App.

If you suspect your Credit Union SA rediCARD or Visa Debit or Credit Card may be gone for good, you should cancel it immediately.


If you're in Australia:

  • Log in to your Mobile Banking App and go to the ‘Card management’ menu item. Select your card from your card list and then ‘Lost or Stolen card’. Select from either ‘Lost card’ or ‘Stolen card’ and follow the onscreen instructions to cancel it. We will automatically issue you with a new card;

OR

  • Log in to Internet Banking and go to the 'Services' tab and select 'Report card lost/stolen'. We will automatically issue you with a new card. (Check your postal address prior to changing the status of your card);

OR

  • Call our Head Office on (08) 8202 7777 (during business hours) or the 24-Hour Card Hotline on 1800 648 027 (if after hours) to notify us of your lost or stolen card.

If you're overseas:

  • Log in to the Mobile Banking App and go to the ‘Card management’ menu item. Select your card from your card list and then ‘Lost or Stolen card’. Select from either ‘Lost card’ or ‘Stolen card’ and follow the onscreen instructions to cancel it. We will automatically issue you with a new card;

OR

  • Cancel it by logging into your Internet Banking and going to the 'Services' tab and selecting 'Report card lost/stolen';

OR


If you’re overseas and need a replacement card: 

  • Call us on +618 8202 7777 (access code required) during business hours to request a replacement card;

OR

  • Send us a Secure Mail message via your Internet Banking with your request and current location for delivery of your replacement card;

OR

  • Send us a signed fax on +61 8 8211 9457 with your request and current location for delivery of your replacement card.

Check your account balance and transaction history using either Internet or your Mobile Banking App or by phoning Credit Union SA. If there have been any unauthorised transactions report it to Credit Union SA on +618 8202 7777 during business hours. 


If you're overseas, if applicable/necessary, contact:

  • Your travel insurance provider

  • The local Australian Consulate (they may be able to provide emergency assistance and/or replace your travel documents).


You may also like to visit Visa:

  • Local emergency assistance numbers
  • Worldwide ATM locations
  • Currency conversions
  • International time zones
  • Worldwide Embassy and Consulate addresses.

Issue with a transaction on your Visa card?

Fill out this Visa transaction dispute form and post back to us (Customer Relations, Credit Union SA, GPO Box 699, Adelaide SA 5001), fax to 08 8211 9457, email to info@creditunionsa.com.au or drop into your local branch.

Want to do more with your money?

Our Visa credit card has 0% pa^ balance transfer service, no ATM withdrawal fees*, up to 55 days interest-free on purchases and 24/7 fraud monitoring.

Links directly to your Credit Union SA transaction account, giving you 24/7 access to your own money all over the world.

As a Credit Union SA member you have access to our five branches and more than 3,300 rediATMs.

Freedom to manage your banking whenever and wherever it suits you, from your smart device or computer.

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