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Help and support

Financial Hardship Assistance

As a member of Credit Union SA, if you ever have difficulty meeting your financial obligations to us due to financial hardship – whatever the cause – or anticipate being in that situation in the near future, we may be able to assist.

Under our Financial Hardship Assistance Policy, which goes well beyond National Credit Code requirements, all individual and small business members are eligible to apply for support, most often in the form of altered repayment terms.

As you’d expect, all applications are assessed on a case-by-case basis, and approval can’t be guaranteed. But rest assured, we will make our decision as quickly as possible, and usually within seven business days of receiving all necessary information and documentation.

To learn more or apply

Ask us about financial hardship assistance by calling us on (08) 8202 7777 or visit us at 400 King William Street, Adelaide. You can also download our full Financial Hardship Assistance Policy.

Financial Hardship Assistance Policy

COVID-19 Financial support

If you have any questions or if you are concerned about being impacted financially, please get in touch so we can so we can discuss your individual situation and figure out how to best support you. You can also download our full Financial Hardship Assistance Policy.

Apply for assistance
Covid-19 Member communication & toolkit A guide to mortgage repayment holidays

Learn more

We believe helping South Australians do more with their money helps to build a brighter future for us all.

Call or visit us, or contact us online using Web Chat, Secure Mail or our enquiry forms.

Our improvement is based on feedback from our members. Let us know what you think by filling out our feedback form.